MASHILO P

Yuppiechef- the worst service experience on the planet.

Worst experience on the planet. Put an item install at the Cape Town VNA on around mid December 2025 for delivery before Christmas. The store phoned the warehouse, whilst I was still in the store and before I concluded transaction, that they have stock availability, the warehouse confirms with the store, they have enough stock in the warehouse and that delivery will be around 22nd/23rd of December 2025. On 29 December 2025 I receive an email from Yuppiechef (not the store) indicating availability challenges and as a result I have an option to either wait for delivery in the New Year or opt for another product. I did not reply to the email but phone the number provided, it was during this call I confirmed the option to wait. No delivery happened. In the second week of the new year, around 12th January 2026, I followed up with another phone call to Yuppiechef customer service. It was confirmed during this phone call, if I still want the item to be delivered, delivery will be the following week around the 19th January 2026. 20th January 2026, received another email update on the order which is headlined - we can’t get any stock of this item now and we don’t know when you are more than welcome to wait for a new stock to come in or swap it for a voucher. This is more than four weeks of waiting for an item that is still available in all of their stores and is advertised on their online platform with deliver within 7 days. I did make the store before confirmation of transaction, if there are unable to deliver before Christmas, I am willing to take the one in the store and I’ll courier it myself at my cost, unfortunately I believed the store confirming by contacting the warehouse and whoever needs to deliver that this would be available on time and they’ve got sufficient stock available to deliver on time, that is before Xmas. It is surprising that four weeks later the items still has not been delivered, the item is available for sale, it’s available in their shops. I’m not sure what is preventing the Yuppiechef to deliver this order. Deliver fee is fully paid as well. The best that could happen is to provide an offer that I can fetch the item in the store and I’ll make my plans to deliver.