KD
Katlego D
Active since Jan 2026
3
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0
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Reviews
3 reviews1 month ago
Discovery Health Doesn’t Care About Customers
I am extremely frustrated with the handling of my medical aid membership by Discovery Health. I recently moved from my previous medical aid to Discovery. This was a voluntary move, I was not forced off my previous scheme, nor was my membership terminated involuntarily. However, Discovery has app**** waiting periods to my membership and is justifying this by stating that I was “forced off” my previous medical aid. This is factually incorrect. I have asked Discovery to clarify what they mean by “forced off” and on what basis they have classified my membership in this way, but I have not received a clear or satisfactory explanation. This misclassification is now directly affecting my ability to access day-to-day medical benefits, including basic medication at the pharmacy. It is deeply disappointing that Discovery appears to prioritise signing up new members, but fails to provide proper support and accurate assessments once you are on their scheme. This experience has made it feel like customer care is not a priority. This situation is stressful and unacceptable, as it impacts my access to essential healthcare. I expect urgent attention and resolution from Discovery Health.
1 reply
1 month ago
Very Disappointed With Discovery’s Lack of Transparency
I’m really disappointed in the service from Discovery Medical Aid. I moved from one medical aid to another without any break in cover and I don’t have any pre-existing conditions, and I was told that I wouldn’t be placed on any waiting periods. Yesterday I went to the pharmacy and, to my surprise, I was told that I’ve actually been placed on a waiting period that only covers emergencies and not day-to-day expenses. This basically means I’m paying for medical aid that doesn’t even cover my day-to-day benefits for the next three months. It honestly feels like Discovery cares more about signing people up than properly disclosing all the details before you join. Please be careful when signing up for this medical aid scheme.
53 replies
3 months ago
Incorrect Debit and Poor Communication from VEGA Finance Department
I am extremely disappointed with how VEGA’s finance department has handled my SLP Copywriting course fees. Between July and December 2025, I paid my course fees in full. To ensure my account was fully settled, I contacted the credit controller, Vhudzani Mufamadi, to confirm how many debit orders were still outstanding. She confirmed in writing that there were only two remaining for November and December 2025. I paid both amounts and sent proof of payment. I was then informed that my account would be brought up to date. Despite this, my account was debited again in January 2026. When I followed up, I was sent a different statement from the one I had received in December, which raised serious concerns about the accuracy of their records. I also received my official certification of completion and academic results for the course, which indicates that my account should have been financially cleared. This issue caused further problems as it delayed my Postgraduate Diploma (PGDip) in UX Design registration, which was only confirmed on 27 January 2026 due to a finance-related query. I have tried calling multiple times to resolve this and request a refund. I was told I would receive a call back, but no one has contacted me. The lack of communication and accountability is extremely frustrating, especially as I am due to begin my PGDip in February and need all financial matters resolved. I am requesting: A refund of the incorrect January 2026 debit, and Written confirmation that my account is fully settled.
56 replies
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1 Star
3 (100%)