VL
Valerie L
Active since Jan 2026
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
31 km test drive
My car was rep**** after four weeks of waiting and they further disappeared me when they took the car for drive for 31 km, test driving it. I did not understand that part 31km.
0 replies
1 month ago
Start repairing the car
My car has been with Car Service City Sandton for four weeks. My warranty claim was approved for the vehicle to be repaired; however, to date no work appears to have been done on the car. I have been informed that the delay is due to a part that is still outstanding. After seeing some of the reviews regarding the service, I must say that I am becoming increasingly disappointed with the service providers involved in assisting with my vehicle. This entire experience has been very frustrating and has even made me question whether purchasing the car was the right decision, considering that I am still making payments while the vehicle remains unrepaired.
0 replies
2 months ago
Escalation: Ongoing Claim Concerns and Lack of Resolution
I am writing to formally escalate my concerns regarding the handling of my claim. Following the ongoing issues with my vehicle after repairs, the car was towed to Hyundai (Menlyn) for further assessment. I am based in Johannesburg, which has made the situation even more inconvenient. The consultant at Hyundai contacted me and explained the issue identified with the vehicle. I was asked to authorize them to proceed with the repairs. However, I am not prepared to provide approval at this stage, as doing so would imply that I accept liability for the payment. My vehicle was in good condition prior to the accident, and the issues only arose after the repairs (Renew-It) conducted through your appointed repairer which was Renew-It. I am extremely dissatisfied with how this matter is being handled. There has been little to no proactive communication from Pineapple or Renew-It, and I am left without a vehicle while still paying my monthly vehicle instalment and insurance premiums from Pineapple. This is both financially and practically unfair. Who will be responsible for the costs identified by Hyundai. What immediate steps will be taken to resolve this matter. Whether alternative transport assistance will be provided while my vehicle remains undrivable. The lack of communication and accountability has been deeply disappointing.
56 replies
2 months ago
Pineapple Insurance
I am writing formal compliant to raise a grievance with Pineapple Insurance regarding my recently approved insurance claim and the condition in which my vehicle was returned to me after repairs. Following the accident, my claim was approved and my vehicle was booked in at the appointed workshop for repairs. I collected the vehicle on Wednesday the th of January 2026 morning, having already paid the required excess in full. However, on the same day, while driving to work, I experienced a serious mechanical issue in that the vehicle had no acceleration power. I immediately parked the vehicle at my workplace and contacted the workshop to report the issue. Despite reporting this promptly, my vehicle has now been parked at my workplace for several days, and I have been significantly inconvenienced, particularly with travelling to and from work. I am deeply concerned that the vehicle was released to me before the repairs were properly completed and before it was roadworthy. In terms of the Consumer Protection Act (CPA), services must be performed with reasonable care and skill, and repairs must be fit for purpose. In this instance, the vehicle was clearly returned to me in a defective and unusable condition, which does not meet these standards. Furthermore, I had already paid the excess prior to receiving a properly repaired and functional vehicle. This has resulted in financial prejudice, as my funds were paid over without receiving the intended benefit, and I could have earned interest on the amount had the vehicle not been prematurely released.
56 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)