Mala D

Unfair and dishonest customer service by management at kempster ford umgeni

Had the worse experience with management at Kempster Ford, they are dishonest and sold me a defective vehicle, canceled my warranty and said I requested it to be canceled. I had the vehicle for a day and sent it back to the dealership for fixing, they kept the car for 7 weeks. I could not get any feedback and when the manager did eventually speak to me he **** about everything. The principal dealer covers up for his managers and they don't value their clients. The minute I voiced my opinion and complained I was told by the manager of that branch that I forced them to sell me a defective vehicle. The month's installment had been deducted and 2 months insurance for a vehicle I do not have. I have reached a dead end, my height of frustration and disappointment is out the roof.