Robin de la Feld

Garmin Vivosmart 5

I bought this December Garmin smar****ch Vivosmart 5 for my son for his Christmas present. He has been using it since and been very happy with it with its function on his sport activities. Unfortunately doing surf, that he does 4/5 times a week, looking at the smar****ch he realised it was not there anymore, it just popped out from the wristband. The wristband still there but no watch!,How is it possible? I find it quite unreasonable that a sport watch is not secured to the wristband. I wrote to Garmin, after a few day requested a reply but no answer at all, very bad service.