LS
Lee S
Active since Feb 2026
2
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0
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Reviews
2 reviews1 month ago
Warning: Woodford Car Hire – Shocking Customer Service and Unverified Charges
Warning: Woodford Car Hire – Shocking Customer Service and Unverified Charges We rented a car from King Shaka International Airport (14–17 Dec 2025). On return, the car sustained hail dents during a storm, which we acknowledged. Woodford kept our R5000 deposit and charged an additional R9450 (total R14,450) without providing a proper repair invoice. All we received was a tax invoice listing “damages R12,500, handling fee R500, VAT R1,950” — no repair quotation, no repair invoice, no assessment report, and only one photo of the roof. These numbers are clearly rounded and arbitrary, likely representing their standard damage excess rather than actual repair costs. There was no paint or glass damage, only minor dents. Despite multiple calls and emails, the company refuses to provide supporting documentation, leaving us no way to verify the charges. We have now issued a final demand for proper repair documentation, and will escalate to the Consumer Goods & Services Ombud and dispute the R9450 charge with our credit card if they do not comply. This company takes your money, provides zero transparency, and has appalling customer service. Avoid at all costs.
106 replies
2 months ago
Medihelp MedSaver co-payment abomination
We are at our wits end with Medihelp and their lack of client service. In 2025 we changed to MedSaver, when we did the change we were given the option to not have our co-payments be taken out of our Savings account as we have GAP cover. Firstly, they randomly reversed a payment which they had made to a doctor, tw and a half months after they made the first payment, for no reason and without communicating with us, which we only found out about when we received the account for the next procedure with the same doctor. With this procedure, they took the shortfall out of our savings account, which obliterated it for the year. No sooner did we get this reversed then we have another procedure by the same doctor and once again they take the shortfall out of our savings! This all being done AFTER we expressly chose the option for no co-payments or shortfalls to be taken out of our savings as we have GAP cover with Sirago. Medihelp communicated to us that they would submit any shortfalls to Sirago on our behalf, which they have not don to date. We have been Medihelp clients for the past 16 years, with no problems until we switched to MedSaver. Nobody gets back to you or your broker and Medihelp just does as they please. If I could give 0 stars, I would!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
53 replies
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