Magadi M

Rude manager, broken air fryer and still no refund

I bought an air fryer in December 2025 at the Russells in Denlyn Mall. They told me there wasn’t one that I could take home immediately and they’ll deliver after 2 days. Weeks went by and when I called, they said they could not deliver because they were hijacked. Once they delivered the air fryer, it only worked for a two weeks. I returned the air fryer in January, they said they’ll send it back and give me feedback. I kept on contacting them for updates and they said I should wait for 21 days for a response. I kept following up, the sales assistant told me I should come collect a new one but once I got to the store the manager refused. After a runaround, I decided to buy a new air fryer and ask for a refund from the store. I gave them everything that was required of me and they said I’ll get my money back in 7 days, it’s been 15 days and they still are not communicating and when I get a hold of them, they aren’t being honest with me. The store manger Morris is rude and terrible to communicate with, always lying and avoiding accountability. He really does not care about customers. It’s been 15 days and I still don’t have my refund. Stay away from that store.