Ros R

Irate customer - complete lack of commitment

Our fibre line has been down for one week and the incompetence and lack of commitment in resolving this issue is astounding. When you ask for email addresses of founders - Andre Jooste and Paul Butchi it’s like you are asking to speak to G-d himself. The response is we are waiting for Vumatel to resolve the issue, the technicians from Vumatel have not been able to resolve our problem in one week. Is it unreasonable to request a very senior person to run with this problem - call a person at Vumatel and get some kind of commitment as to when our issue will be resolved?