Kattia W

Mislead into purchasing tickets for something we did not ask for

I am extremely disappointed with the service we received at CineCentre Suncoast in Durban. We asked the booking consultant to recommend a movie suitable for our children and were told to watch the Stray Kids screening. At no point were we informed that it was actually a concert film and not a normal movie. We paid R600+ and popcorn and drinks for four tickets. Within five minutes of the movie starting we realised it was a concert and left the cinema. We then spoke to the manager on duty who simply said it was the only kids option and offered no apology, refund, or alternative solution. We re**** on the staff member’s recommendation and feel we were misled. I would appreciate CineCentre reviewing this matter and providing either a refund or complimentary tickets for another movie. We basically paid R600+ for popcorn and coldrink and there is no way of getting in touch with you, before I take this to social media I suggest you reach out.