Mijaenne G

DON'T EVER FLY SAA

Extremely disappointed with the service. Luggage was left behind on a flight, and clear instructions not to send it to the destination were completely ignored. The bag was opened without permission and delivered late, causing major inconvenience. This level of negligence and disregard for passenger instructions is unacceptable. Handling of baggage and customer service needs serious improvement to prevent others from experiencing the same frustration. To make matters worse, when I arrived at the airport six hours early for my return flight after my trip and asked if I could move to an earlier one, I was told I would need to buy an entirely new ticket rather than simply paying a change fee. This is outrageous, especially when many airlines are able to assist passengers in these situations. In the end, it was actually cheaper and far easier to book a completely new flight with FlySafair. Their online booking process was simple and their staff were helpful and professional. Based on this experience, I would strongly recommend booking with FlySafair instead.