Dylan C

Don't buy from AC Direct

Never buy from AC Direct, mark my words. I spent nearly 50k on an air conditioning install, which included paying extra for scaffolding so they could reach my unit on the 3rd floor. When they arrived they didn't bring their scaffolding, so started with a ladder. Then even when the scaffolding did arrive they still used their ladders and dragged them all across the wall damaging it. It being a Body Corporate wall now makes me liable for damages. AC Direct refuses to take any responsibility and spring at most R1000 to fix the wall, saying I should have protected the wall, and their installers took precautions. They are unable to say how I'm supposed to protect an exterior 3 story wall. In addition, the installation did not work correctly from day 1, because one of the units they installed was faulty. They initially refused to replace it and sent me from pillar to post trying to sort it out. At one point tricking me into signing off the installation and trying to put it through a warranty claim to replace the faulty part. Completely forgetting that the CPA allows for full replacement regardless of warranty within 6 months of purchase. Three weeks later, and many angry phone calls later and additional damage to my wall they eventually replaced my unit and it works. But still refuse to fix the damage to my wall. No discount, no apologies, nothing. They do not give a **** about you as a customer because you've already handed over your money. Never ever purchase from them.