Nishal M

OM Bank AKA old mutual bank are ****mers and *****ster do watch out

I have opened a new account with om bank only to find that I now can not access my money transfered into the account. Only way to communicate with them is via email which I never get a respond as per fixing the issue . A brand new account which has been open via online services provide. The account was opened barely a month before I decided to have my salary paid into the account ... Once the funds have have transfered into the account and I then tried to payments from the account it then gave me a error msg staying that the account I am trying to transfer from is in error and the transfer could not be possible due to that error ... What sort of error this is was never mentioned either ... I then called there customer care line who then tell you that they would escalate your issue to the relevant dept .... I asked to spk to that dept myself they refused me by telling me that I cnt not do so for the dept do not use phones to communicate. I asked how does one then communicate with the relevant ppl and get the feedback n outcome of this issue on my account refraining me from using my own money on a brand new account which for the 1st time have money in it as well..... They then tell me that I should call them and supply them with the case number she then gives to me via the call and tell me to call and ask for feedback or outcome of the matter . I then the very next day call I'm again giving them the case number requesting for feedback .... Only to be told each time I call within the next 4 days .... That they have not received or see any feedback. I then ask them again to spk to the ppl who are then fixing the issue with my account only to be told again that it's not possible.... The 5th day I call again then a lady answers I give her my case number and a whole low down of my problem at hand and also the outcome I keep receiving from this old mutual banking services they provide .... She then checks and tells me that my account which has never been used or funded with cash before suddenly is under a review with the ***** dept and she then gives me a email address which was incorrect and told to email them regarding the matter.... I then search the web and find the correct email address and send the emails regarding this block on my new account which has never had funds in it before until now that I am having this issue with accessing the funds inside the acc.....he then tells me that he too will escalate the requested query to relevant ppl and will later provide me with feedback .... Now my account when I log in and try to access my money or transact on it suddenly give me this new error of it being put on hold for ***** to protect me .... Protect me from what exactly ? Me using my own damn money .... I then after maybe a day or 2 send another email to the case resolution ***** dept email asking for reason of this ***** hold which they suddenly out on my account and what sort of ***** is it that happen on my account for I have never used the account and never once was there money transfered into the account until now that I have a issue accessing my money inside this new account.... After a day I get a response saying that they are sorry for all the inconviences caused and that my account has been taking of hold and I will now be able to transact as normal with the account ... I then check only to find that it's exactly the same as it was before with the hold ... I then send numerous emails stating that no such has been done for any hold to be taken off and that it's exactly the same n I still cannot access my money .... No response from them at all this time no matter hoe many times I request feedback ... I then after a day log into the account and see that okay the hold is now taken off so I try to transfer funds again .... Only to see that I still cannot access my money only this time a brand new way to have me not access my funds with a error msg saying my account cannot process the payment for it is pending closure I them send emails regarding this new error and for it to be fixed only for them to again reply telling. Me that they would escalate my request to the relevant ppl ... So is old mutual not relevant enough to fix there own mess or issues or is this they way of them *****ing our money ... For it's now the 7th day that I keep requesting a outcome or feedback to the new error being fixed and now I do not even get any responses from them ... I have all the above requests n responds on email as well .... I need some sort of help to get my money from this ****mers who was well known as insurance company in south Africa .... For now it seems like all they doing is absolute nothing to have me use my money each time with a new kind of error to prevent me from transacting my money inside this new account with old mutual bank a service provide by old mutual insurance company in south Africa !