Thomas B

Contract Cancellation, Battery Drain & Deinstallation Fees

Dear Ctrack I am writing to formally lodge a complaint regarding the poor service I have received from Ctrack. In November 2025, I requested the cancellation of my contract as the tracker installed in my vehicle has been draining the battery. The tracker was originally installed in 2012 from discovery insurance, and after many years of use, it has clearly become an issue. At the time of my cancellation request. I have requested when will they come and deinstalled their system without any answer. Instead of resolving this, I have now been informed that I am required to pay R800 for the deinstallation, which I strongly dispute, considering the following: In July last year, I had to replace my vehicle battery. I contacted Ctrack and requested that your technicians inspect the tracker, as I suspected it was causing the battery drain. To date, no one has come to inspect the tracker, despite repeated follow-ups and assurances. I find it unacceptable that after years of being a paying customer, I am left with a faulty unit, unresolved service requests, and now an unexpected fee to remove equipment that is causing damage to my vehicle. Due to the continuous delays, empty promises, and lack of accountability, my experience with Ctrack has been extremely disappointing. Based on this experience, I will never recommend Ctrack to anyone, as the service provided has fallen far below acceptable standards. Frustrated customer Thomas Baloyi Reg number# BC37YF GP cell number# 0827151141