Tsholofelo S

Disgusting service

Rating: 0 Star Review Title: Disgusting service and complete disregard for appointments at Westgate "I had an appointment booked at Specsavers Westgate for 16th March 2026. The treatment I received from the optometrist, Katlego Mamasonya, was absolutely unprofessional and disrespectful. Despite having a confirmed appointment, Mr. Mamasonya ignored the queue of waiting patients who had booked time slots. Instead, he prioritized people he knew personally, allowing them to jump the queue. At one point, his assistant even tried to alert him that there were customers waiting who had appointments, but he blatantly ignored her and pretended not to hear what she was saying. It is completely unacceptable for a medical professional to show such favoritism and disregard for the patients who booked time specifically to see him. If he values serving his friends over paying customers who made appointments, he should not be working in a customer-facing role. I was so disgusted by the treatment that I canceled my appointment on the spot. I will be taking my business elsewhere, where customers are actually valued."