Cathrine M

Centurion auto care centre- Terrible service

I am extremely dissatisfied with the poor service I received at Auto Sparkling in Centurion. I brought my vehicle in for a valet service and paid R1700 in full. While on my way to collect my car, I received a call from the manager/supervisor advising that they would be closing at 17:30. I clearly communicated that I would arrive before closing time, and I arrived at 17:20, well within the agreed timeframe. Upon arrival, I noted that other customers were still being assisted. Despite this, I was informed that I would need to return the following day and pay an additional R300 storage fee. This demand was entirely unreasonable and unjustified, given that I honoured the agreed collection time. When I requested my vehicle keys, I was initially told that they were locked in a safe and could not be accessed. This statement was clearly misleading, as the keys were eventually handed over after I insisted. The conduct of the manager/supervisor was unprofessional, dismissive, and unacceptable. Attempting to impose additional charges under these circumstances reflects very poorly on your business practices. I would not recommend this place for anyone especially under the current arrogant supervisor with terrible customer service and a basic *****