Esther S

Thank you Shifa for making the worst loss of my life more bearable

Nurse Mbali in the maternity ward held me and comforted me as I wept in pain as I lost our baby. She held me and comforted me and made me feel safe and so cared for. Nurse Zinhle was so caring too. I also will never forget the kindness of Sister Khanya. I can't remember all their names but the Matron and the head nurse/manager also came to me and they showed me so much kindness, compassion and attentive care. Doctor Chantal Sewram gave me such special care and never made us feel rushed or like we were just a number. She took her time treating me and showed me and my partner understanding, empathy and respect during the worst time of our lives when we needed it the most. She never grew impatient and she answered all our questions even at times when I asked the same question over and over again due to shock and grief. She then took the time to further ensure our wellbeing by sending us a very caring clinical psychologist to do a session with us while we were still at the hospital before getting discharged. Every single nurse in that maternity ward, every single cleaner, nursing assistant, manager, matron, kitchen staff, everyone was nothing but kind, compassionate and caring. I've been to hospitals overseas in first-world countries. But still... Shifa maternity ward is where I received the best care, compassion, medical attention, and support I could ever ask for. I would recommend Shifa, specifically their maternity ward, to anyone. It is clear that it is well run by exceptional, well-trained, educated, caring, compassionate leaders who have taught all the staff under them to show and give the same kindness and compassion they innately give. You can see they are all well educated and kind, loving staff. Every nurse gave me medical care with the least amount of pain and the least amount of stress. I only received love, kindness, compassion and excellent, world-class medical care. They made the worst experience of my life so much more bearable and I will never forget them and the kindness they showed me and my partner.