Dineo M

*****sters

I have been with the medical aid since 2015 but extremely disappointed in how they are handling my claim. I had two operations in January and February. Authorization was requested but when they had to pay "they didn't see the Authorizations". I called and provided the claims which "they miraculously saw and were approved by the hospital claims but they are not linked to claims department " They escalated and gave me a 20 days TAT. When I call after two days its back to square one. Starting the process from the beginning. Meanwhile service providers want their money. This is very unprofessional to say the least.