Malehlonono M

********** customer service

I made a layby last year online and it went through. The following day I received a text message from one of the online staff notifying me that some of the stuff I put on layby is unavailable and some are not in condition. Nqoba Mvuni offered me alternative items to replace the ones that were unavailable. Since I didn't like the new items he offered, I asked him to assist with canceling the other items and he created a new invoice for me. However, when I check on the system, nothing was updated and tried several times to contact the online team regarding my query from last year October till to date no one has bothered to respond to my emails. Their service is very poor and **********. If I had an option to give them no star, I would. Now I'm stuck with an unresolved layby because no one is willing to assist. I would recommend them to any of my family members or close friends. No customer deserves to go through what I'm going through.