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Lerato S
Active since Apr 2026
1
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Reviews
1 reviews
Checkers Hyper Galleria
4 months ago
Poor customer sevice
I came to the store to retrieve my event voucher, expecting basic assistance and professionalism. Instead, I was met with unacceptable behavior from a staff member named Thokoziso at the Money Market counter. She was extremely rude and outright refused to assist me, claiming she did not see me in the line while I was there all along. This was both dismissive and disrespectful. I find it deeply concerning that a customer can be treated in such a manner without any attempt at courtesy or resolution. I am not sure if this is the standard of customer service that Checkers trains its staff to provide, but if so, it is highly disappointing. There is a respectful way to address customers, and the way I was spoken to was completely inappropriate. I left the store furious and dissatisfied. This experience reflects poorly on your brand, and I expect this matter to be taken seriously.
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