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JT

Johann T

Active since Apr 2026

3

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0

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3 reviews

4 months ago

POOR PICK 'N PAY CUSTOMER CARE LINE

I lost my Pick a Pay Smart Shopper card and visited my nearest branch in Vanderbijlpark. The Store Supervisor immediately attended to my request and explained that she needed to dial the Customer Care Line and it might take a few minutes and she offered me a chair as I am disabled. The Customer Care Line was busy and kept on advertising Pick 'n Pay products and services, however we were cut-ff twice and the Store Supervisor was holding on for over 40 minutes. It was very frustrating and the Store Supervisor was apologizing for the inconvenience. I couldn't understand that at 15:30, over 2 200 stores were calling the Customer Care Line as I was expected a priority service for Pick 'n Pay Stores. How can the Customer Care Line be so inundated with calls...it was fathom for me as well as for the Store Supervisor and I honestly got the impression that people are not doing their work and nobody is monitoring this service. This is unacceptable and Pick 'n Pay should seriously look into this matter. A second Pick 'n Pay staff member offered to assist and suggested to us to register on WhatsApp, to block my old card and re-registered the new Smart Shopper Card. This process took less than 5 minutes. Well done for this excellent service on WhatsApp!! Unhappy Customer after 40 minutes and 5 minutes later I am smiling...although my back is in pain!!

1 reply

Kobus Dstv Installers

4 months ago

********* / SLY DSTV INSTALLERS

I am Christo Reynders from Vanderbijlpark and contacted Mark Dstv Installers working for Kobus Electronics / Kobus Dstv Installers to repair my DSTV signal and recording and they charged me R7 609.00 and other providers quoted R2 090.00. The fees they charged were unreasonable relative to the work performed. They inflated the labour charges and overstated the material costs which were not authorized. Legally, they overcharged me which constitutes a breach of contract or *****ulent activity. There charges were outside agreed-upon scope: R3 480.00 for a DStv multiswitch / Tv splitter - 4 x the price of a new one, R1 680.00 for a LNB (Low-Noise Block) that were never faulty - 4 x the price of a new one. They charged me R1 999.00 for labour and they only spent 40 minutes on the job. I am frustrated, disheartening, devastated, disappointed and furious because they are ********* Dstv Installers and I'm a pensioner who were ******!! I have received no replies on two of my emails to Kobus Electronics and Mark the contractor refuses to take my calls!! I am filing a complaint at the National Consumer Commission as well as the Consumer Goods and Service Ombud. I am also reporting this on Google Reviews as well as Facebook Community Groups. Very Unhappy Customer!!!

0 replies

Kobus Electronics

4 months ago

********* DSTV INSTALLER

CHARGE ME R3 480.00 FOR A MULTISWITCH/TV SPLITTER - 4 X THE PRICE OF A NEW ONE CHARGE ME R1 680.00 FOR A DSTV LNB (LOW-NOISE BLOCK) - 4 X THE PRICE OF A NEW ONE WHICH WAS NEVER FAULTY CHARGE ME R1 999.00 FOR LABOUR AND ONLY DID 40 MINUTES OF WORK

0 replies

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1 (33.3%)

1 Star

2 (66.7%)

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