LUCY R

Triton – Negligence, Poor Service & Refusal to Accept Liability

I am lodging this complaint due to what I consider to be negligent handling and a complete lack of accountability from Triton. A mirror valued at R13,000 was damaged during transit, despite being clearly marked as fragile. This indicates a failure to exercise the reasonable care expected of a courier handling delicate goods. The delivery was conducted in a manner that further raises concern — the item was dropped off at my client’s premises without allowing adequate time for inspection, and a signature was obtained under these circumstances. Triton is now relying on this signature as “proof” of delivery in good condition, which is both misleading and unacceptable given that proper inspection was not possible. It is also concerning that Triton refuses to insure mirrors. This does not absolve the company of its responsibility to handle goods with due care and diligence, nor does it remove liability where damage occurs due to negligence. As a direct result, I am now required to replace the mirror at my own cost and arrange redelivery through an alternative courier. Despite this, Triton is still charging for the original delivery service, which was clearly not fulfilled to an acceptable standard. Given that I have spend over R35,000 per month with Triton, this lack of service, accountability, and customer care is unacceptable. Resolution Requested: I formally request: A full refund of the delivery charges Fair compensation toward the cost of the damaged mirror A written explanation of Triton’s handling procedures for fragile goods Failing a satisfactory resolution, I will have no option but to escalate this matter further through the appropriate consumer protection channels.