JM
JJ M
Active since Jul 2011
287
Reviews
0
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Reviews
287 reviews1 month ago
Vodacom not updating my account
I paid the amount the app said I'm owing The app confirmed it and I received this message shortly after: Thank you. Your Vodacom bill payment of R 400 has been successful and your account will be updated shortly. This was already before 15:44 yesterday. My account has not been updated yet despite two confirmations from you. Vodapay app still shows full amount outstanding and stating "Not Paid" Pop was sent twice yesterday to the relevant email address but no response. Vodacom isn't becoming better, just worse JJ Myburgh ID 7107255217081
212 replies
1 month ago
Horrible treatment from credit card communications. And lying about not able to contact me
I have received an sms this morning from Standard bank credit card about my arrears account. Stating they are calling me from 087 numbers. I rep**** to the email address provided, made a commitment to pay, and explained that I do not receive calls from 087 numbers as my phone has been programmed to block any 087 numbers because it is normally associated with spam calls. They rep**** with an email giving me a lot of "security" questions to answer in order for them to assist. I rep****, answering all those questions and thereafter got another email stating they couldn't assist me any further due to security questions. Then after that they sent me another sms threatening me with lawyers because they "couldn't reach" me. That's after the three emails I communicated with them, so the claim they couldn't reach me is a lie, as we actually shared conversation on email - initiated by me. This is horribly poor service from your team. Since you refuse to communicate further with me on the matter, the next step will be the ombudsman.
159 replies
1 month ago
PayPal link horror
The one star is for the horrible experience in trying to link my FNB account to PayPal. I've tried all the steps and suggestions, but it always fail, and I've been trying for ages. It is not user friendly at all and a horrible experience. Went to the branch a few times for help, but there they know less than me about linking PayPal. I've got funds in PayPal I want to transfer to my FNB account. But to link now seems impossible
53 replies
1 month ago
Complete lack of communication - stuck on "Approval Pending" for days
I see there's many other similar complaints, and of course Prime Loans don't respond on any of them. Why would they? They didn't reply on the 10 or so emails I sent... They don't respond on their live chats, they don't have an option to speak to someone from the phone call options. I also app**** on the 27th February for a loan, which apparently was approved immediately, and they said must confirm debi check at Capitec, which I did immediately after. The Debi check was approved and does show on my app as approved. BUT, since last week Thursday when I log into my Prime account, it shows Debi check approval pending, and keep looping the whole time since Thursday up until today. They keep bombing me with sms and e-mail daily telling me to approve the Debi check (which was already done and confirmed on Thursday). Bit there's no way to communicate my problem described here. I once got a phonecall and thought it was a person, bit when I started explaining my problem I realised I am speaking tona programmed AI robot, not giving me an option to speak to someone amd jut dropping the call. I must have sent 10 e-mails, attempted about as much phone calls, completely finishing my cellphone air time, then I attempted to phone on a landline, but they just say I have to phone from the phone number I registered with. Which I can't because my attempts deleted my air time. When you call them, they give you 4 or 5 different options, none of which is to speak to an operator. So there's absolutely no way to communicate with these people and with an approved Debi check without any funds paid to me, I expect them to debit at the end of the month. There's also no way to cancel the loan, as whenever you log in it shows a looping pending image, of which I sent them several screenshots with my e-mails to a totally unresponsive email address. These people made very sure you can't contact them. I see they don't respond here at all so I just posted this complaint as a warning to prospective customers of the pathetic service. Beware: once you got some problems you can't speak to anyone amd your emails will conveniently be totally ignored. Horrible horrible inexistent customer service and communication. I never thought I'd said it, but they even worse than MTN and Cell C. I suggest also to put a review on Trust Pilot and all social media.
371 replies
2 months ago
Game: credit disappear - service centre operators horribly *********** and unfriendly - dropping phone
Game account and call centre horror!!! Available money disappears - call centre act as if they can't hear me!!! Game customers support call centre is horrible! I called 10 times. Either the call is dropping or the person claims they cant hear me! Alredy wasted R45 airtime! I want to know why yesterday I had ober R1000 credit left and today is MINUS R540!!! On the app shows two debit order attempts has been returned. Why two??? I paid full installment plus extra amount BEFORE the debit order was taken!! You even confirmed payment with sms!!! What exactly is going on with my account???? Yesterday sms: Game Card: Thank you for purchasing on card ...5229 for R554.06 on 24-02-2026 at 1127. Avail CR R1300. Queries-call ********** Today -R540????? What!!!???? Agter payment: THANK YOU FOR MAKING A PAYMENT OF R1500.00 ON YOUR ACCOUNT ON 23-02-2026 AT 2105. FOR QUERIES CALL ********** And THANK YOU FOR MAKING A PAYMENT OF R350.00 ON YOUR ACCOUNT ON 23-02-2026 AT 2105. FOR QUERIES CALL ********** What is going on here?!!! Your call centre is worthless, time consuming, airtime consuming and patheticly useless!!!
53 replies
2 months ago
Game account and call centre horror!!! Available money disappears - call centre act as if they can't hear me!!!
Game customers support call centre is horrible! I called 10 times. Either the call is dropping or the person claims they cant hear me! Alredy wasted R45 airtime! I want to know why yesterday I had ober R1000 credit left and today is MINUS R540!!! On the app shows two debit order attempts has been returned. Why two??? I paid full installment plus extra amount BEFORE the debit order was taken!! You even confirmed payment with sms!!! What exactly is going on with my account???? Yesterday sms: Game Card: Thank you for purchasing on card ...5229 for R554.06 on 24-02-2026 at 1127. Avail CR R1300. Queries-call 0861028889 Today -R540????? What!!!???? Agter payment: THANK YOU FOR MAKING A PAYMENT OF R1500.00 ON YOUR ACCOUNT ON 23-02-2026 AT 2105. FOR QUERIES CALL 0861555263 And THANK YOU FOR MAKING A PAYMENT OF R350.00 ON YOUR ACCOUNT ON 23-02-2026 AT 2105. FOR QUERIES CALL 0861555263 What is going on here?!!! Your call centre is worthless, time consuming, airtime consuming and patheticly useless!!!
106 replies
2 months ago
Continues Sanlam)Debt Buster spam calls
I want to request Sanlam to inform their agents using 0411013431 and +27217541254 and various other numbers to STOP calling me nearly every day trying to get me to sign up with "Debt Busters". I do not want to engage in debt counseling and I am not interested and I keep informing them and requesting them to remove my number. I have been in debt review before and struggled for may years to get out of that trap. Not again. Please honour my request
212 replies
2 months ago
Washing machine broke second time - same problem.
My washing machine recently broke. I put in a repair request and you sent a technician out to check it. He found that the drive belt was damaged and it came off. He put it back and the machine worked again. Now the belt came off again and I have the same problem. On 4 December the technician sent me an sms stating he have a new belt for the machine. After returning from leave in January I messaged him about the belt. But he did not reply at the time. Yesterday the belt came off again and I messaged him again about it. He rep**** by saying I must contact KIC. Unexplained that it is under Teljoy and not KIC, but again he failed to reply. Now my machine is broken again because of the defective belt, and causing inconvenience to me because as a police officer I must regularly wash uniforms. What can be done, and how soon can I be helped.
168 replies
3 months ago
Teljoy charges a pro rata fee they don't explain, rewards fee I don't want. Don't answer emails.
The two stars is for lack of proper aftersales service and failure to replace on emails. Amd for strange things they want you to pay without explaining what it is for. Instead of properly communicating on email they just send a scaly sms on which you can't reply. This is my current concern and problems also raised on email to you: "What is this sms I keep getting every few days? Hi Kobus, a friendly reminder that you can still pay your Teljoy pro-rata fee of R185.70 upfront. Click here to pay: https://pay.ozow.com/p/wbw6m1PjLA What exactly is this pro rata fee? I am currently not in arrears on my account and have been paying extra for the past few months. My statement shows nothing of arrears and nothing of this pro rata thing, why? What exactly is this? Can you clearly explain? The more I try to catch up my account the more strange fees are added. Furthermore I have requested previously on email that you stop the Teljoy rewards thing and remove it because I do not use it and I am not at all interested in that. I don't want it. But you have since not even attempted to answer my email, and as such I also don't expect any reply or actions on this one. For that reason I will have to use some complaints website like Hellopeter and google ratings. Maybe I will get some reaction then. Look's like companies these days are scared to communicate on email or WhatsApp because then the customer have everything that was said in writing. So I pay for something I don't use and don't want. Regards
56 replies
5 months ago
Curious about a week delay (at least) in feedback for a repair
The Three starts are for the friendly telephonic conversation of the customer cate and technical agents. For response and after sales service I would at the moment give a 0 star. I am just really curious about ine thing: Why, at Teljoy it must take at least one week before getting feedback on a repair request?? Last week on Thursday I submitted a request for a very small problem with my washing machine. The drive belt of the drum broke and fell out. I could have fixed it myself is less than half hour by fitting a new belt. But since the machine is under contract and warranty I am not allowed to make a simple fix like that. So, After summiting service request on Thursday I was really expecting action by Monday or Tuesday. So I did call customer care on Monday to try and get some feedback. I was referred to the technical dept. There I was told to only expect feedback by Thursday this week. I was wondering why is that? Why one week to only hear what is going to happen. In the meantime I have no working washing machine and my laundry is piling up. And surely if I only get any feedback by Thursday this week, there is a big chance a technical would only be visiting me next week. That's now two weekends without being able do do laundry. So I think in that instance the service is very very poor, and to assist the customer is not made a priority. Constant feedback is very important. And as I see it a lot of customers are complaining about the same here. Can you please react and explain why a simple replacement of a washing machine drive belt have to take longer than two weeks? And why there is no feedback. Regards
159 replies
Review Distribution
5 Star
2 (0.6968641114982579%)
4 Star
5 (1.7421602787456445%)
3 Star
17 (5.923344947735192%)
2 Star
51 (17.770034843205575%)
1 Star
212 (73.86759581881533%)