JM
JJ M
Active since Jul 2011
290
Reviews
0
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Reviews
290 reviews1 month ago
Telkom account problem - much higher than supposed
Telkom sent me an sms stating my next debit order will beR272.90! Why? My monthly payment is R65. On your app and statement I am not in arrears or owing. Yet I have to pay nearly R 30p? Why? What is going on here?
0 replies
1 month ago
Suspected ***** But Bonitas does not even reply
Good day This is not the first time this happened and I had communicated before and even tried to get assistance on Hellopeter about three times, but never get feedback. The first Time I noticed that a claim was submitted for me getting treatment at a doctor in White River - where I never was before and didn't se that doctor ever. I tried to get your assistance in finding out what is happening and you, regrettably ignored my concerns completely. Today I received an email (sew attached screenshot) that a claim of over R500 was submitted for me at Mopani pharmacy in White River. I was not in White River today or even this month, nor did I definitely not make any claims for any medication. Strange enough that when I try to claim at Clicks pharmacy in the town I live (not White River), I am told I reached my limit. But still somehow claims are approved on my name in another town at pharmacies and doctors I never went to? Something wrong here. And Bonitas is not at all interested in assisting me. After three attempts on Hellopeter I just get the same generic reply every time: Thank you for bringing the matter to our attention - we will give you feedback.... Etc etc. But I do NOT get feedback or any response or communication whatsoever. I now want to contact the ombudsman. Can you please provide the contact details? And in the meantime doctors and pharmacies get paid for services rendered to me which I never got or claimed for. See attachment - theres two claims and on one I'm the patient: 12 May 2026 - Patient: Jacobus Myburgh - Service provider - Mopanie Pharmacy - That was NOT me. Just like a few months ago I was apparently at a Dr van Wyk in White River as the patient and a claim was approved on my name for treatment I didn't receive. Bonitas just doesn't give a ding about this. Refer me to someone who could actually help and assist me, and provided the ombudsman details. Kind regards JJ Myburgh
3 replies
1 month ago
Bobshop parcel not collected - 3 days later - no communication
You used to use RAM for bobshop delivery which was working flawless. Recently you changed to a company called Fastway. As a seller it is the second time trying to ship a parcel with this option. Ot seems these people are not really interested in providing the same quality service that Ram provided. I have sold an item on bobshop and booked the Fastway courier from the menu. It is the third day today and the parcel have not yet been collected from me neither has any attempt to communicate with me. How long must I wait until one day maybe they collect? In the meantime my customer wants an answer as to why his order made three says ago has not been shipped yet. This can lead to negative ratings and loss in sales for me as well as Bobshop. Attempts to communicate with Bobshop were fruitless as, as always, they don't even respond to the emails reaching out to them. For three days I have ween waiting for the courier to pick up the parcel until 18:00 in the evening dor nothing. I can't wait at the collection addres (my office) every day for weeks hoping thy would collect. Ram collected same day or next day, never later and always made an effort communicating. This is extremely disappointing and challenging as a seller on Bobshop. And, as I say, not the first time this happened since Fastway got your contract. It is 12;37on Friday now and the customer expected delivery yesterday ot today, as they already ordered around Tuesday. Your are going to lose customers and businesses if this goed on. And what I do not understand is that Fastway is in town every day, why can't they collect my parcel? Now my customer has to wait until at least next week. My question is will Bobshop explain to the customer why his parcel has not been shipped yet? Because they aught to, as I am being questioned why it haven't been shipped three days after the order. What's going to be done to this problem? Fastway is not the correct courier for the needs of Bobshop customers.
1 reply
1 month ago
No feedback for probable *****ulent claims
This is third time I submit this. I do not get any feedback on this matter. Claims paid when I didn't visit the service provider Some time ago I lodged a concern that was never addressed. More recently I put the following complaint about the lack of feedback on Hellopeter, but still there's no feedback on what's going on here: A claim was submitted and paid on my name as patient while I never visited this doctor at all. Seems anyone can just out in claims if the have my Bonitas member number and ID number. No reply at all except the one promising to look into it.
2 replies
1 month ago
Urgent assistance needed
My apologies for reaching out on Hellopeter. I give a five star rating because you have always served me well and I didn't have any problems before. The reason for this is that I urgently need to convey the following to you as I needs your assistance urgently now: I had a sudden and unexpected financial crisis this month and I suspect my debit order (supposed to go off today) will be rejected due to lack of funds this month meaning my payment for this month won't go through. I will not be able to pay this full payment together with next month's payment, but I do want to catch up with it. I am reaching out urgently for help. I am prepared to pay a little extra every month untill the end of August, when I receive my annual salary bonus. I am prepared and will be able to pay the full arrears installment then. Next month my finances should be back to normal and my monthly installment will continue as normal. I apologise for this months payment that won't be paid, but I have no other options. Will you please consider my plea for your assistance? Kind regards JJ Myburgh
2 replies
1 month ago
Again Capitec deduct debit order on wrong date - Account shows I'm in arrears
I just checked my personal loan statement and the app. It shows I am one full payment in arrears. Interest has been taken twice. All this while the Debit order went through today about an hour ago. On the statement it shows that you attempted to take payment on the 20th of April - Yesterday while we have an agreement that my debit order is on the day I'm getting paid which is NOT the 20th. How many times has this now happened and you fixed it and promised it won't happen again? Capitec is unreliable and un trustworthy. Look at our history how many times you attempted Debit orders when it was not my pay day, and how many times you apologised and promised to fix it. Now, today ot happens again. I have never been in arrears or skipped a payment. While you show again I am a full payment in arrears and took double the interest. I am tired of writing these complaints but have to due to incompetence from your side. I made a screenshot of the balance on the app and the statement as of todays statement. Apologies are not enough anymore. One mistake, two, Maybe three, could mabe be looked over, but I'm sure this is about the tenth time this has happened during my loan term. If you can't properly manage Debit orders, please cancel the debit order and let me pay via EFT when I get paid. I am fed up of complaining about the same thing AND what is happening is that Capitec is concurrently breaching a contract between us. This is not allowed by law, and maybe worth looking into by my lawyer? I'm disappointed that you told me the last time around it is now fixed and yet again, months later samr thing happens again .
0 replies
2 months ago
Claims paid when I didn't visit the service provider
Some time ago I lodged a concern that was never addressed. More recently I put the following complaint about the lack of feedback on Hellopeter, but still there's no feedback on what's going on here: A claim was submitted and paid on my name as patient while I never visited this doctor at all. Seems anyone can just out in claims if the have my Bonitas member number and ID number. No reply at all except the one promising to look into it.
3 replies
2 months ago
Claims for treatment paid while I never visited doctor. Bonitas not replying to my email concerns
One Star for lack of communication and not replying to my concerns on e-mail. (Email that was confirmed received by bonitas) On 17 March I sent you the following after receiving an email for a claim showing me as the patient when I never have been treated by this doctor, and wasn't even in the same town on the day of treatment: Good day I am referring to the email below. It shows a claim for two members on the same day at the service provider. The claim shows that on 17 March I myself was at dr van Wyk and a claim of R420 was submitted on my name "Jacobus" And on the same date another claim of R867.95 for the other member. 17-MAR-2026 Jacobus Dr HENDRIK VAN WYK 1555189 11009 R420.00 This is very surprising to me because I have never been to this dr van Wyk in my life, and today, the 17th March I have been at work the whole day, in Hazyview, while In see this dr van Wyk is in another town (White River). I want to enquire what is going on here that there is a claim on my name for a dr I never visited? Can you please clarify? Regards JJ Myburgh Theres the mail to you (which you confirmed). No one addressed it. Today I got another email from you of a claim of R526.30 treatment. From the same doctor - while I was not being treated, or never visited this doctor: 26-MAR-26 JACOBUS JOHANNES MYBURGH EDI8631326462 I only noticed this on the last to claim statements, and wonder how long doctors have been treating me while I am unaware of such treatment? Not even in the same town as this doctor? Two different claims for me as patient of a doctor I never visited in my life? I want to know what is going on, and why my first enquiry on 17 March was confirmed received but never attempted. How long has this been going on that treatment was claimed on me as patient while I never received any?
2 replies
2 months ago
Prime loans deduct money that for a lone that was never paid
You have just deducted 2 payments from my bank account. R1570.13 for the loan Inwas supposed to pay back today And another R2370.67 for a loan that I didn't make See screenshot attached: Capitec: Debit Order -R2 370.67 from MAIN ACCOUNT; Ref PRIMELOANSAD521444 I expect my money to be paid back immediately toady or I will report to Hellopeter and seek legal advice. To deduct money within being granted a loan is the same as theft. What is going on here? This is unacceptable JJ Myburgh
1 reply
3 months ago
Vodacom not updating my account
I paid the amount the app said I'm owing The app confirmed it and I received this message shortly after: Thank you. Your Vodacom bill payment of R 400 has been successful and your account will be updated shortly. This was already before 15:44 yesterday. My account has not been updated yet despite two confirmations from you. Vodapay app still shows full amount outstanding and stating "Not Paid" Pop was sent twice yesterday to the relevant email address but no response. Vodacom isn't becoming better, just worse JJ Myburgh ID 7107255217081
4 replies
Review Distribution
5 Star
3 (1.0344827586206897%)
4 Star
5 (1.7241379310344827%)
3 Star
17 (5.862068965517241%)
2 Star
51 (17.586206896551722%)
1 Star
214 (73.79310344827586%)