TT
Titus T
Active since May 2026
4
Reviews
0
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Reviews
4 reviews1 month ago
Horrible service delivery!
0/10 – I would NOT recommend NetFlorist. What is the point of scheduling an order if the recipient has to wait the entire day, only for the order to arrive incomplete? I placed and paid for my order on 29 April for a scheduled delivery on 5 May for a very special person and occasion. Instead of a smooth experience, I spent the entire day waiting and checking for updates, only for the order to finally arrive at 19:40 PM — nearly the end of the delivery window. To make matters worse, the order was only marked as “processed” on the actual delivery date, despite being booked and paid for well in advance. Throughout the day, I received generic responses stating that delivery could happen anytime between 7AM and 8PM and that no specific delivery time could be guaranteed. This completely defeats the purpose of scheduling a delivery. The most disappointing part? I had included and paid for a heartfelt card with a personal message for the recipient, which was not included in the delivery at all. That card carried sentimental value and formed part of the overall experience I paid for. Imagine asking someone special to keep their day open for a surprise, waiting the whole day, only for it to arrive close to 8 PM and be incomplete. Frustrating, disappointing, and embarrassing. Poor planning, poor communication, lack of attention to detail, and disappointing service delivery. Based on this experience, I would not recommend NetFlorist to anyone.
0 replies
1 month ago
Horrible Service Delivery
I had a very disappointing experience with NetFlorist and would not recommend their service. I placed and paid for my order well in advance on 29 April for delivery on 5 May for a very special occasion. Despite scheduling it ahead of time, the order was only processed on the actual delivery date, which already raised concerns about their planning and efficiency. Throughout the day, I received vague updates like “out for delivery” with no clear or accurate timeframe. I was essentially expected to wait the entire day ****il as late as 8PM) without any cer*****y, which defeats the purpose of scheduling a delivery in the first place. Communication was also frustrating. When I raised my concerns, I was given generic responses about traffic and weather, with no real accountability or practical explanation as to why a pre-scheduled order was delayed and only processed on the day. This experience was stressful and disappointing, especially given the importance of the occasion. NetFlorist needs to seriously improve its order handling, transparency, and respect for customers’ time. Based on this experience, I would not use their services again.
0 replies
4 months ago
Defective Boots, No Response, CPA Rights Ignored — Order 225604
Defective Boots, No Response, CPA Rights Ignored — Order 225604 I am extremely frustrated with the lack of response and poor after-sales service I’ve experienced. This is now the second time I am raising this issue. I have already sent an email, attempted to engage via the chatbot, and even tried calling the provided contact number — the phone just rings with no answer. My complaint relates to Order Number 225604. I purchased a pair of Chelsea boots on 11 November 2025, and they were delivered on 13 November 2025. After only a short period of normal use, the boots began to deteriorate. The heel on the left shoe is coming off, making the product defective and clearly not fit for purpose. In terms of the Consumer Protection Act (CPA), 68 of 2008, specifically Section 56(2), consumers are entitled to an imp**** warranty of quality. The Act allows goods that fail within six months of delivery to be returned at the supplier’s risk and expense, with the consumer entitled to a repair, replacement, or refund. This defect occurred well within the six-month period, and I am formally exercising my rights under the CPA. At this point, the lack of communication is unacceptable and only adds to my frustration. I am requesting that this matter be resolved urgently with either a replacement, repair, or full refund, in line with the law. I hope this public review will finally prompt a response.
0 replies
24 months ago
Horrible Service From Axxess
I am extremely disappointed with the service provided by Axxess. Despite their claims of being a customer-centric company, my experience has been quite the opposite. A major issue is their rigid policy on the fixed DebiCheck date. Nowhere in the Consumer Protection Act does it state that a service provider can impose such a fixed date. This demonstrates a troubling level of inflexibility and incompetence on their part. When I raised this issue, I was met with a response that their policies are "cast in stone" and that, like any other provider, they have their own policies. However, the problem lies in the alignment of these policies with legal standards. Axxess's current stance on the fixed DebiCheck date not only falls short of legal expectations but also causes significant inconvenience to customers. As a customer, I expect fair, reasonable, and legally compliant policies. Axxess's disregard for these principles has been incredibly frustrating. I urge them to reconsider their policies to better reflect consumer protection laws and to prioritize customer needs. Until then, I cannot recommend Axxess to anyone seeking a reliable and customer-friendly internet service provider.
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1 Star
4 (100%)