Shannon G

Paid for Bed Upgrade Months Ago — Still No Delivery

I am extremely disappointed with the service I have received from Sleepmasters regarding an unresolved bed replacement matter that has now been ongoing for months. I originally purchased a Brooklyn 3/4 bed from Sleepmasters Mall@55 in April 2025. In October 2025, the bed became defective and was replaced with another Brooklyn 3/4 bed. Unfortunately, the replacement bed developed the same issues again and I reported the matter during February/March 2026. Following discussions with Sleepmasters staff, I agreed to pay an additional R1000 for an upgraded replacement bed, namely a Restonic Bahama Double Base Set. This payment was made on 27 March 2026 at the Alberton Bracken City branch. Despite payment being made, I am STILL waiting for the upgraded bed to be delivered. I have made countless phone calls, sent numerous emails, and followed up repeatedly with both the store and customer care, however my calls are often ignored or never returned and I receive little to no meaningful feedback. At this point, I can only sometimes get through when hiding my caller ID, which is extremely concerning. This matter is now seriously affecting my health, as I am experiencing ongoing back pain and discomfort from continuing to sleep on the current defective bed. I have now formally escalated the matter to the Consumer Goods and Services Ombud (CGSO) after exhausting all reasonable attempts to resolve this directly with Sleepmasters. I would simply like Sleepmasters to honor the upgrade agreement and provide the replacement bed that I paid for.