Phathu L

Flysafair Damaged my shell suitcase beyond repair and only offered a compensation amount of R650.

I am extremely disappointed with the handling of my baggage claim by FlySafair. My shell suitcase, which was purchased abroad and is not easily replaceable locally, was damaged while in FlySafair’s care. After reporting the matter and going through the claims process, I was only offered R650 in compensation, which does not come close to the actual value or replacement cost of the luggage. I expected a fair assessment and customer service that takes accountability seriously, especially considering that passengers trust airlines with their personal belongings. Offering such a minimal amount for significant damage feels dismissive and unfair. I hope FlySafair reconsiders this matter and improves how baggage damage claims are handled in future.