Ndonwaba B

Terrible Online Shopping Experience With Woolworths

I am extremely frustrated and disappointed with the service I received from Woolworths regarding my recent online order. I have ordered online from Woolworths before without issues, but this time the courier service claimed they could not find my address or contact me to verify it. No proper attempt was made to reach me until I later discovered that my parcel had already been returned to the warehouse. I repeatedly contacted customer service to arrange a redelivery, only to be informed that the parcel had already been unpacked and that I would instead receive a refund. My concern was specifically whether the refund would be processed back to Payflex, as I am now left with a Payflex debt for items I never received. Instead of resolving the issue properly, Woolworths issued me with an electronic voucher. To make matters worse, I have now visited two different Woolworths branches and both advised me that their system is offline and I cannot use the voucher. So currently: • I do not have the items I paid for. • I still have an outstanding Payflex debt. • I cannot even use the voucher provided because of Woolworths system failures. This entire experience has been stressful, inconvenient, and unacceptable. I expect Woolworths to urgently resolve this matter by ensuring the refund is correctly processed to Payflex or by providing a working solution without further inconvenience to me as a customer.