Tshegofatso S

Virgin Active Dainfern

I was ****med when signing up at Virgin Active Dainfern. The consultant’s selling point was that my membership would cost approximately R350 per month because I was taking a local membership and I am also a Vitality member. However, Virgin Active debited R1,450 from my account. Thereafter, I was informed that I still needed to pay an additional R799 to register for Vitality, which was never disclosed or highlighted to me during the sign up process. I raised the matter with the Sales Manager, who assured me that no further debits would be processed until the reimbur*****t amount had been depleted. Despite this assurance, debits continued to go through on my account. The sales consultant clearly knew what she was doing in chasing a sale and did not care about the financial consequences for me as a customer. I have since attempted to follow up through the call centre, the manager, and the sales manager, but unfortunately no one has reverted to me with a proper explanation or resolution.