Rethabile M

Poor Communication and Lack of Response on Retirement Fund Transfer

I am extremely disappointed with the service I have received regarding my retirement fund transfer request, which was submitted in February. Despite multiple attempts to follow up, I have not received any meaningful communication or update on the status of my withdrawal/transfer to my new employer’s fund. I have also tried calling several times, but the phone line continuously rings with no response. This lack of communication and delay is concerning, especially when dealing with sensitive financial matters such as retirement funds. I expected a higher level of professionalism and responsiveness. I am requesting urgent assistance in resolving this matter and receiving clarity on the current status of my funds.