MS
Mymoona S
Active since Aug 2011
94
Reviews
0
Industries
Reviews
94 reviews1 month ago
UBER DISAPPOINTED
Speaking to Jess now from UBER EATS, and my gosh, it sounds like I am speaking to a Chinese, Korean lady. I have to repeat myself over and over, and then this woman tells me the postal code needs to be 6 characters???? PLEASE TELL ME WHERE IN S.A. DO WE HAVE 6 CHARACTERS AS A POSTAL CODE?????? It's not a wonder people are complaining about UBER EATS. Jess put me through to Mary, Mary, CHinese, Korean, tells me after 15 minutes wasted of my airtime, and my time, I need to log the complaint on the UBER EATS APP. I asked her where to go, she cannot even explain that to me????
0 replies
1 month ago
COLD FOOD - KFC PAARL
I ordered what I normally order, and never before had issues. My food was cold, the zinger on the bun, tasted and felt like it was yesterdays, it was dry and rubbery. The only thing I could eat was my chips, as it was still warm. I am yet to taste the wings, but by tough, it is also cold, I can only but imagine how the wing s are going to taste. KFC PAARL, YOU DISAPPOINTED ME TODAY.
159 replies
1 month ago
NEW MONTH SAME PROBLEM
New month same problem, still cannot download my e-sim. Have done numerous sim swops. Celester promised to call me after 16:00 on 2 occasions, 18 and 19 February, and I am yet to hear from hear or anyone from Afrihost. If you guys cannot solve the issue, then say so, but you guys keep on dragging this issue out.
53 replies
1 month ago
NEW MONTH SAME PROBLEM
As stated last month, 18 February, Kindly be advised that your new billing will be made available from the 2026-03-01, once it has been finalized. It is the 11 March 2026, and I cannot view anything. MTN AGAIN, I NEED MY UPDATED STATEMENT.
53 replies
2 months ago
Celester is a Lair
As per email received from Celester: I trust that you are well As per the previous mail ,a callback has been requested on our behalf for 16h30, on the 19 February, 2026 @10:52 AM. Till today, no call and no email received.
0 replies
2 months ago
LIES, LIES AND MORE LIES, MTN
New week, old complain. As per THATO on 18 February: Yello Mymoona , Thank you for emailing customer care. As per our telephonic conversation today on , at 14:14, please note that your complaint has been escalated to our Billing Team for further investigation. The reference number for your query is RITM4062327. Kindly allow 24–48 hours for feedback. We trust that you find the above in order and we look forward to being of service to you. It has been more than 48 hours, and I am yet to receive my UPDATED STATEMENT. I explained to her, that I work with Billing/Invoices and Statements. If a client pays the account up to date, and request and UPDATED STATEMENT, I can immediately pull 1 for them. What would happen if I tell them SORRY, YOU NEED TO WAIT UNTIL THE 05 MARCH 2026 FOR AN UPDATED STATEMENT????????? ALSO, why is the 2nd payment showing and NOT the 1st. I told her I can request an indepth statement, of what time exactly the monies was debited, and she (Thato) said NO, it's fine.
0 replies
2 months ago
MISINFORMATION
It is endless problems with you guys. I emailed your support, Aliziwe responded basically with everything I said in my initial complaint, with a few mistakes on her side. I requested and updated statement to be sent, as MTN deducted my installed in 2 parts, on the same day, which was the 02 February 2026.I have sent through the statement as per the APP, and sent you a copy of my bank statement aswell to show you the money was deducted, but yet on the statement it only shows the 2nd amount was deducted and not the 1st amount. I HONESTLY do not care what your system says, as I cannot see what you see. If your system is showing you the correct info, then send me an updated statement, or update the statement on the APP. I go according to what I see in front of me in BLACK and WHITE. And to me as per YOUR STATEMENT, I am in arrears, but according to Aliziwe, my account is up to date. NOW UPDATE YOUR SYSTEM, or send ME the UPDATED STATEMENT, that SHOWS I am not in ARREARS.
271 replies
2 months ago
PATHETIC AFRIHOST
This is 1st time in I don't know how many years, that I need to come here to get my issue resolved. I had the Samsung S21, which I installed my Esim onto. Last year my S21 crashed, I cannot access the device at all. I then tried to load the esim on my Samsung S24+, but could not, and I did not bother again until the 03 February 2026. I tried loading the esim onto my Samsung Fold 7, and it did not want to load. Sibusiso J, was the 1st person I chatted to on Whatsapp. He asked for details so he could verify its me, which I gladly gave him. He suggested I disable my simcard and try to load the esim. The S24+ does not have a simcard in, so I did it on that phone, and it gave me an error message, I tried on the Fold, same error message "Can't add esim. Try again. If this problem keeps happening, contact your service provider for help." He then asked what devices I am using, so I told him. He then suggested I do a simswop. He guided me through via the app. He also said I will get a notification when it is done, which I did the same day. I again tried to load it one either device, and still got the same error message. 04 February, I contacted Afrihost again. Spoke to a Thulanie N. She asked me questions to verify, which I provided. I explained to her what the problem is, and what was done the previous day. She asked about the device I am using, which I told her AGAIN,S24+ and Fold 7, and still does not want to load, still receiving the same error message, sent photos. I told her AGAIN, the S21 where the number was on, the screen does not go on, so I cannot access anything on that phone. She suggested another simswop, I told her that I already did a simswop on 03 February. She asked for a ticket number, etc. And then I received a message from her asking if the number was deleted off the old device. All these questions you keep on asking me I have already answered. i then inquired by her what's the purpose of doing a simswop? Is it not like getting a new simcard, irrespective where the "old" card is? Kindly note that the esim swap would not work seeing you have not yet deleted the esim from the old device, was her answer. Which to me still does not make sense. so what is the next step, seeing that my phone cannot switch on, my question to her. Her answer:They will manually re activate the aSIM Card. Please help confirm on the ticket. I have responded to the email regarding the esim being on my old phone. I checked my emails on the 12 February, and saw an email was sent 08 February from Boitumelo K, which I rep**** to on the 12 February, as I was sick. I checked my emails again yesterday, 16 February, and no reply. I then went to whatsappp again, and this time spoke to a Faith M. Same questions asked, was it deleted from old phone, what phone am I using, she can see a simswop was done. She was checking with her supervisor, and then we got "disconnected". I then attempted again to contact them via whatsapp and got to a Thando B. Same questions, what error message am i receiving, when did you request a simswop?The sim swap was successfully processed on our end When you try to install the eSim now, what error message do you get? My response:As stated, if you go on the previous messages and emails, you will see when the simswop was done, what the questions was that was asked and what my answers were. This is really ridiculous, from the 02 February 2026, I have been struggling. I am getting the same error message I got that time. Please again, go and look at my convos from the 2nd February, and my emails you will find my error message. Then he mentioned a sms, and I went to check, and did not receive a sms even up until today, 17 February, the sms did not come through. Requesting me to do another simswop. How many simswops must I do before getting my old esim number back? This is really pathetic service I have ever received from Afrihost. Get your technical department to contact me so we can sort this out once and for all. I REFUSE to make contact via whatsapp or email, as I get asked the same questions over and over again. DO YOU NOT HAVE A TRAIL OF ALL COMMUNICATION THAT HAPPENED????
212 replies
2 months ago
DO BETTER MTN
Today is the 02 February 2026, and I sent in my complaint on the 26 January 2026, and still no feedback. You asking me everytime to send my invoice, which I have sent numerous times, are you just prolonging this whole thing????😡😡😡😡
56 replies
2 months ago
Pathetic Service
Still no response from SANTAM. So glad I cancelled my contract, now only to sort out the double charges😡😡😡
224 replies
Review Distribution
5 Star
2 (2.127659574468085%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (6.382978723404255%)
1 Star
86 (91.48936170212765%)