Palesa P

Disappointing after-sales service at BAIC

I have been trying to book a service for my BAIC BJ40 since January 2026. As of today, 14 April 2026, I have still not been able to secure a confirmed booking. The dealership where I purchased the vehicle informed me that they no longer have a service department and sent me a link to make a booking online. I completed the form but never received a call to confirm the appointment. Additionally, the representative I previously dealt with at the dealership has stopped responding to my messages. I eventually managed to get assistance through a friend, but upon arrival, I was informed that they do not service the BJ40. While I truly enjoy the vehicle itself, the after-sales service has been extremely disappointing. Based on this experience, I would not consider purchasing a BAIC again.