MP
Mark P
Active since Oct 2011
58
Reviews
0
Industries
Reviews
58 reviews3 weeks ago
Quick, efficient and friendly service
Quick, efficient and friendly service. They notified me immediately when power was cut to the device and answered all my questions satisfactorily.
1 reply
1 month ago
Navigation Not Working – No Response
I recently took my vehicle for a service at Jaguar Land Rover Bryanston. I reported that my in-car navigation system is not working despite my subscription showing as active on the app. There is no option to activate or update navigation in the vehicle, making the system unusable. I have followed up with the dealership, but I’ve received no feedback from JLR Head Office and no resolution. It is unacceptable to have a vehicle under maintenance plan with a non-functioning core feature and then provide zero support or communication to resolve it. I also refuse to pay for a service when the issue is clearly on JLR side. Expected resolution: 1) Immediate fix of the navigation system 2) Urgent feedback from JLR Head Office 3) Confirmation that I will not be charged for resolution when the issue is on JLR side. This lack of response from a premium brand is extremely disappointing and needs urgent attention.
1 reply
1 month ago
Wrong Order, 10+ Min Wait, Cold Food at McDonald’s Cresta Crossing
I would like to raise a complaint about the service I received today at McDonald’s Cresta Crossing. My drive‑through order (#1855) was placed at 14:42. I was asked to pull forward and wait about 4 minutes as the nuggets in my order still needed to be prepared. However, after waiting more than 10 minutes, no one brought my order to the car as promised. I eventually went into the store to find out what was happening, only to discover that my food had already been sitting on the counter, with no attempt from the drive‑through staff to bring the order to me. After speaking to the manager, they handed me the order, only for me to discover that it was incorrect. I pointed this out and it was then corrected. By the time we eventually received the correct order and left the restaurant, the food was cold and no longer enjoyable. The overall experience and level of service was extremely disappointing, and unfortunately this is not the first time we have had poor service at the Cresta Crossing McDonald’s. I would appreciate it if McDonald’s could either replace the meal or offer a goodwill voucher for the inconvenience and unsatisfactory experience. Order number: 1855 Time of order: 14:42 Restaurant: McDonald’s Cresta Crossing.
0 replies
2 months ago
No feedback on my Rim claim
I logged a Rim claim on 30 March and have still had no feedback. I called the call centre and have been put through to claims but am waiting for far too long for my call to be handled by an agent. This is becoming increasingly frustrating.
3 replies
2 months ago
Absa rewards voucher not working... Again
This is not the first time the voucher does not work. Last week Friday, I got my reward voucher. To my dismay it didn’t work when entering the Nandos code online. This is truly horrible service. Can Absa get it right. What a waste of time logging a Hellopeter to get Absa’s attention. I don’t know how many times I have wasted my time with the same issue.
1 reply
5 months ago
Summer deal bundles are NOT a deal!!
I bought a summer deal data bundle for 15GB that gives access to YouTube premium. The code that Vodacom sent for YouTube premium is not valid when I tried redeeming it on the link Vodacom provided. It is really annoying when you purchase something and the Service Provider does not honour their own terms. What was the point of purchasing the bundle if I don’t get what is promised in the bundle. Not the first time I am having problems with Vodacom’s service.
2 replies
10 months ago
Poor service to loyal customers
While I appreciate that the issue I raised was eventually resolved and my material was EVENTUALLY delivered, I remain deeply disappointed by the lack of follow-up from Builders Warehouse. Particularly from the store manager who I was promised would contact me last week. After numerous complaints, delays and considerable inconvenience, I expected at the very least a courtesy call, an apology, or some form of acknowledgement for the disruption caused. Instead, I’ve been met with silence from Builders Warehouse management. As a loyal customer for many years, I find this lack of accountability and customer care extremely disheartening. The repeated service failures have already cost me time, money, and trust. Resolving the issue is only part of the equation. Restoring confidence and goodwill is equally important. I hope this review prompts a more thoughtful and customer-focused response than I’ve received thus far.
5 replies
10 months ago
Absolutely Disgusted with Builders Warehouse Strubensvalley
I am beyond disappointed with the service from Builders Warehouse, Strubensvalley. This is now the fourth time they’ve messed up a delivery, despite me spending over R50,000 in the last few days. I placed and paid for an order on Monday, with a promised delivery by Wednesday. On Wednesday morning, I was told by Asize that the delivery was being loaded and would arrive before 1PM. At 2PM, I called again and was told by Beauty that the ceiling boards weren’t even in stock! How do you take an order and payment without checking stock availability? To make matters worse, Beauty said the boards were only ordered that morning and couldn’t confirm when they’d arrive. Had I known this, I could’ve gone elsewhere and avoided wasting another day. I also had to pay contractors who sat around waiting for materials that never came. This is disgusting service. I want my materials delivered immediately or a full refund. I deeply regret supporting Builders Warehouse and believe the time has come to stop giving them the benefit of the doubt for poor service. I think it is time I start taking my business elsewhere and advising everyone I know not to go to Builders Warehouse. They clearly don't care about service despite customers paying huge amounts of money with them.
10 replies
12 months ago
Uncleared release of holds and ridiculous charges
I am so disappointed with the level of service I received from ABSA today. After over 3 weeks, there is an amount pending of R37780 on my account which was a pre-authorisation from the hotel. Upon checkout, I paid the exact amount owed to the hotel and they confirmed that my bill was in order and that the pre-authorisation hold was released from their side. Only to find that it is my bank that has not released the funds back into my account. It took me almost 40 minutes on a call to the call centre, plus I had to send an email to authorisations to prove that I paid the hotel. Strangely, I paid the hotel with the same card and the amount paid to the hotel clearly reflects. I was then charged over R800 by ABSA for using my card to pay the hotel. My corporate AMEX card does not charge me at that rate. The only explanation ABSA could offer was that they have revised their charges for all international and online payments. What is the point of having an ABSA card if it offers less benefits. I guess it is time to start exploring other banks that offer better services at a fraction of the cost.
1 reply
20 months ago
Afrihost put she’s the blame to Vumatel, and expects customers to chase Vumatel, yet they collect the money.
My internet line has been down since yesterday morning with no ETR from Afrihost. I called Afrihost yesterday, only to be told I would need to call Vumatel because the fault is on their side. I had to call Vumatel numerous times to get an update to learn that it is an area issue. When I asked one of the agents if I would be refunded for the internet being down, I was told that Indont pay them, I pay Afrihost. I called Afrihost later yesterday evening and asked why we were not getting updates and whether I would be refunded for the service not being available - he said it was unlikely. This is horrible service from both Afrihost and Vumatel. The fact is that Afrihost is the provider taking money from my account on a monthly basis - why does Afrihost expect me to call Vumatel when Afrihost is supposed to be providing me with the service. Totally unacceptable service.
0 replies
Review Distribution
5 Star
6 (10.344827586206897%)
4 Star
1 (1.7241379310344827%)
3 Star
0 (0%)
2 Star
4 (6.896551724137931%)
1 Star
47 (81.03448275862068%)