MS
Mark S
Active since Jan 2012
4
Reviews
0
Industries
Reviews
4 reviews42 months ago
Great service
Great service, friendly staff and any queries are sorted out quickly
1 reply
46 months ago
MWEB - We will stuff you around as much as we can
Do you want unresolved issues on your fiber? Do want to be be lied to when trying to move away from an ISP? Do you want not be able to escalate calls due to it not be actioned? If you answered yes to the above then MWEB is for you
0 replies
52 months ago
Avoid if thinking of hosting MC servers!
Hosted a modded Minecraft server with Hyperlayer since 30 Dept 2021, everything worked okish. They had an issue with the server farm recently and had to reinstall my node, since then the mod pack suddenly does not work. Staff advised me to either change mod packs or cancel the service, so much for support. Would not recommend at all. Have had numerous issues with their game hosting since 30th September 2021 (6 tickets to support had to be logged for numerous issues) Avoid if you can
1 reply
81 months ago
Mweb Fiber. Quick to debit your account, no interest in resolving your issues
I ordered a new fiber product on the 27th September, the product was immediately active. On the 30th September & 1st October I tried to connect to my fiber, unfortunately I could not. I phoned MWEB (55 minute phone call, passed around departments) but no solution. In the mean time I have been debited for the month of October and for the period 27 - 30 September. After another batch of phone calls it turns out my B number belongs to someone else. This is why I cannot connect and it is impossible to connect, however this is NOT the customers problem. I phoned the billing department to get find out if I can get my money back, that was a no. In short I am being billed for a product that is not in any way active. I have not received any feedback on my queries that I have logged via the admin portal and I am in no way prepared to spend another hour on a phone call for a generic answer that does not resolve my issue. How can Mweb not even check that the B number on their system matches that of OpenServe? If the product is not in a usable state, it is not active. Stop taking money from accounts when there is no service!
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)