AP
Ashley P
Active since Mar 2012
13
Reviews
0
Industries
Reviews
13 reviews16 months ago
Sold an incomplete machine, no after sales service, no customer service at all. Returned machine, requesting a refund via phone and email were met with silence.
My attempts to reach out to https://am.co.za requesting a refund via phone and email were met with silence. I bought a LASER CLEANING MACHINE FOR R140 000 from Advance Machinery PTY LTD (https://am.co.za) ONLINE FROM THEIR GERMISTON STORE. After opening the package, I discovered that the machine needed an additional compressor in order to work that cost me a further R20k, this was not advised upon purchasing item, the additionally once we got the compressor, they then sent the incorrect lenses. after all this struggling and poor service and after sales support we promptly requested a refund after delivering the machine back to their shop ourselves. I followed all the required steps, yet the company chose to ignore my request. The consultant who assisted me, not very helpful, the manager displayed an unprofessional attitude that I found disappointing. I escalated the issue to their Complaints department to no avail. But AM failed to respond to any communications. Very disappointed with the service oh wait there is no service at all.......
0 replies
21 months ago
Organic products and treatments for your best health and beauty - LOVE This
Elizabeth and Dominique are a dream team, for stunning lashes and brows, nails and more. Elizabeth will have your health check full body scan and ozone machine treatments will get you on track. Find them in Walmer 29 8th ave. They have some good specials running and are so accommodating to your needs. Give them a try will be worth your time and money well spent
0 replies
21 months ago
Just closing tickets as they please to get their score up - but still not resolved.... JA ...VOX Really
And this is all you get from them - once reply with your account details - no response further - just tickets closed still no payment or proof - BUT HEY TICKET CLOSED FROM THEIR SIDE....GOT TO GET THOSE REVIEWS TO SHOW THEY REOLVE FAST - BUT ACTULLY NOTHING WAS REALLY DONE __ IT IS RESOLVED WHEN MY MONEY IS IN MY BANK!!!!!! The updated comment to your request is as follows: Closed: Ticket Bulk Tasks: Ticket status changed to Closed as Duplicate. Updated By: Admin: Ruth Kekana ref VOX25284161 We have updated Your Service Request number VOX25284508. The updated comment to your request is as follows: Closed: Ticket Bulk Tasks: Ticket status changed to Closed as Duplicate. Updated By: Admin: Ruth Kekana This is an automated reply. Your query has been logged to our customer service desk with reference number: VOX25284505 Good day Ashley, Hope you are doing well. I tried calling you however did not reach you. I have investigated your complaint and have arranged a credit be logged to your account for the router. Unfortunately we still have not allocated the routers yet but we are still in communication with Skynet. As per the courier they only took the UPS however this is not something I can prove. Please will you send me your banking details, as soon as the credit is approved I can arrange for a refund.
0 replies
21 months ago
if you want your money just to be taken from your account SIGN UP WITH VOX TODAY PROUDLY DAYLIGHT RpBERY
VOX after canceling, paying the R1750 cancelation fee /claw back fee. a courier was sent I sent back 2 routers and a ups - and after numerous phone calls me sending pictures of the items I sent back. they still without my consent deduct R1999 and this is the description on the invoice HAP: HE708MAGBN0 So I take it they charged me for the happiness they have ****** by me the past 8 months as well................... VOX your service is pathetic - I sent a Gezelle all my photos and even all the courier details cell number everything I had - AMAZING that I have to do your work for you also to ensure or prevent you from *****ing my money ....but HEY look you still do what you want..... So now once again I need to send the whole world emails -- Have long conversations with all your automated chat bots -- that do NOTHING Or call in to ONCE again speak to another ROBOT or automated system - just to hold on the line for 45 min --- you clearly hear someone answering as the pre recordings stop.... and guess what ----- SILENCE is golden ...... they leave you to say hello hello a few times wait about 3min or so waisting more of your airtime then without them speaking one word they just hang up.....I must say they are very well trained also sitting at home - calls logged they can see they spent 2 - 3 min on the line --- but hey they did not help me.... so they are well trained in *****ing from you too.... AWARD goes to VOX YAY... modern day daylight ******s...
53 replies
21 months ago
Not just your average beautician - You feel like a princess leaving her salon
This is a Beauty salon that will leave you looking and feeling like a princess, Eljo is amazing you always feel revived ... inside and out once you walk out there. She does such a wide range she is my one stop Beauty spot, Lashes, Brows, waxing, massages, facials, Derma, Micro needling and so much more. For all your beauty needs make a booking with Eljo. She is in walmer main road, find her page on Facebook, just a little need to know very rare cancelation openings, If you are going for beauty treatments anywhere else, I think you are losing out. To avoid FOMO find her on Face Book. I never walk out dissatisfied. Another amazing piece of info, she does beauty training courses as well. Yes, she is that good at what she does. Thank you Eljo for more than my money's worth :)
0 replies
22 months ago
Quick to take your money, No care in the world to assist and listen to your problem
Still struggling, if the eventually assist you with one query - then here comes your new problem. Once they have your banking details ....forget it they will take the money and no matter if you canceled - no matter if the service you were paying for was not working....it does not matter they WILL take your money AND SOME.... cause you have ZERO rights with them it just does not matter to them they do not listen to your needs or complaints - they just call give a very standard response - probably read from screen - if you say reason I am canceling is due to your product breaking .... and they can't replace it as in the contract cause now that item is discontinued .... so now you must take a 12 month contract AGAIN..... or pay there very FAMOUS CLAW back fees..... so now a UPS I paid for all that time stopped working... then when I wanted it to be replaced ...that was the options I got ..... SO either way sorry LOYAL CUSTOMER YOU LOSE>>>>>>>>>>>>>>>>> Well done to VOX outstanding way to treat customers. Now after canceling in January them never putting it through I paid for a broken unit till this month.... when you query every time you need to state the entire situation again. At last cancelation is done.... and the UPS and routers were sent back on the 1st of July, now I get another SMS requesting that I give the stock to the couriers.... LIKE WHAT..... I haven't recieved my refunds yet, paid the cancelations.... NOW this time there will probably be money deducted for the stock they want..... but I already sent back with the couriers they sent to collect....... because VOX has no clue what they doing. FAST to take your money -- But service is a laughing matter All I can say is think very very very carefully before you sign up with them I have been with a different service provider on one of my other properties, not one problem.
0 replies
22 months ago
STAGE ZERO NOT EVEN REALLY LAUNCHED and already a problem
They absolutely ignore our rights, all my info was handed over to stage zero by them even my bank details................. all of a sudden a UPS that I cancelled in January is being deducted now from stage zero -- I never signed or gave permission for them to give my inforomation over who gave them the right to do this -- and I got yet another invoice from stage zero ...lovely paying a company you did not sign up with ....do not have the product as it broke in January and they wanted me to take out a new 12 month contract so I said no, cancel. these ppl do what they want with our prive information...................... WITHOUT CONCENT
159 replies
22 months ago
VOX gives STAGE ZERO private info including banking debit details without concent
They absolutely ignore our rights, all my info was handed over to stage zero by them even my bank details................. all of a sudden a UPS that I cancelled in January is being deducted now from stage zero -- I never signed or gave permission for them to give my inforomation over who gave them the right to do this -- and I got yet another invoice from stage zero ...lovely paying a company you did not sign up with ....do not have the product as it broke in January and they wanted me to take out a new 12 month contract so I said no, cancel. these ppl do what they want with our prive information...................... WITHOUT CONCENT
53 replies
26 months ago
Office auotmation more like ripp-off automation
Absolutely poor service, do not ever sign up with them, made the biggest mistake signing up with them, the just debit your account with what ever amount they feel like, you do not get response from accounts and letterlone management exept when they try and back up their staff and and the moment you send proof of what they are saying is not true - then no answer is recieved. Office automation PE is a no go .... a stay far away..... ripp off....
0 replies
27 months ago
*****ING MONEY DAILY THIS SHOULD BE THEIR SLOGAN
So in August signed up for a 250/250 line, I bought my own router by them and took a month to month cortract, to avoid having to pay their cancelation fees ect. so they came to install their so call Free to use pathetic router, I only foud this out months afterwards as this is at my office and I was not their while install took place, also now that I do not get the speed I have been paying for and want to cancel, they want to charge me a cancelation fee or as they call it claw back fee..... so why falsely advertise month to month? Why cheat us out of hard earned money we pay for decent speeds, so I talk to them on there even worse chat bot --- ridiculous you can not speak to ppl anymore and eventually get to a technical department, who did nothing ..... because I am getting just over a 100 and I have a 250 line, so now I have to wait a further 72 hours while they log a query, this is just another way to ***** your money. My advise - DO NOT EVER EVER IN YOUR LIFE SIGN UP WITH VOX CANT COMPLAIN ABOUT SERVICE BECAUSE THERE IS NONE!!!!!!!!!!!!!!!!!
116 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (84.61538461538461%)