GH
Gavin H
Active since Apr 2012
24
Reviews
0
Industries
Reviews
24 reviews5 months ago
Exceptional Customer Support
Really good products. But the technical support, approach to customer support is exceptional.
0 replies
7 months ago
Sagenwolf Kitchenware
Product quality is poor. Non-stick surface started falling off in less than a year of occasional use (and no, no abrasive cleaning was used). Rust is now showing through the baking pan. Unfortunately I couldn't find the invoice for this purchase which was a gift. So now it's used with tin-foil wrapping.
0 replies
9 months ago
Incredible is Disconnected
I purchased an HP #Laserjet M111CW in May. When printing smoke started coming from the printer. Even though I'd purchased it online I had to physically take it back to the store (Sandton City where the tech staff was just awful; the staff also have no authority to make a decision and have to refer the problem to Head Office; they should learn something about empowering staff to solve client problems). They have possession of the unit, have escalated it and escalated the issue and there is still no resolution (it is now mid July).
0 replies
10 months ago
Hisense Fridge Filter ****
We purchased a refrigerator which includes a water filter. The fridge won't dispense water without this filter inserted. And it costs R1,119.99 to replace (every six months). There is no bypass switch or attachment which negates the need for this. So this filter is just a **** and you have no choice of whether you want to use it or not (unlike competitor brands). To make matters worse the retailer where I bought the filter (Hirsch's) don't carry them as a stock item.
159 replies
10 months ago
TERRIBLE SERVICE FROM INCREDIBLE CONNECTION
I purchased an HP LaserJet M111cw Printer ONLINE which turned out to be faulty (basically had smoke coming out of it and burnt the paper). I wanted to return this and get a replacement. Instead of dealing with this ONLINE I had to take it into a store. They didn’t have a similar model in stock so I asked for a refund. Additionally the technical support team said that it would take a few days for them to check if the unit was faulty and would come back to me. Their attitude also really sucked (“where’s your documentation?” I was asked even though I had the badly printed invoice with me, then “go to the front and ask them to print out that properly!”). In short: online should be online and not be a blend if something goes wrong (learn from Takealot); jack up your service; give instant refunds no questions asked and don’t tell your customer that you need to check with the manager who needs to check with finance who needs to check with head office …
0 replies
13 months ago
Great Service
Prompt, professional service, are there when you need them.
0 replies
15 months ago
biltongmakers.com Biltong Buddy
I purchased The Biltong Buddy (2kg) Home Biltong Maker from biltongmakers.com. The unit does not come with a fan (this is not obvious in the description) and neither is it fly proof. My biltong ended up mouldy and maggot infested within three days. I asked for a refund and received this: "Again – no refund, the Biltong Buddy is perfect for making good biltong and …. It was you who chose a model without a fan and use the suggestions given to prevent flies.. Please, no further discussions."
0 replies
15 months ago
DIGITAL CHANNEL IS USELESS
Registered for Vitality through the Discovery App (which also is a 0/10). Couldn't complete the process. Vitality channel on the Discovery App wasn't working. Contact number wasn't working. Website channel wasn't working. Eventually got hold of the call centre. Transferred to "retentions" and spoke to Jayden. Unhelpful. Told me that these things happen and the application hadn't been synchronised (it would take 4-6 working days) because I'd signed-up through the Discovery app and should have gone through a broker. THE DISCOVERY APP IS JUST ONE BIG ADVERTI*****T (they should also get a new digital agency because whoever develops their apps needs to be back to Vega). I cancelled my trial.
0 replies
26 months ago
Cape Town Athletic is a ****
I made a purchase in January 2024. No delivery. Then received an apology note that delivery would be done between 12-19 February. Still no delivery in early March. And no response to earlier enquiries.
0 replies
28 months ago
Excellent Call Centre Interaction
I needed to cancel my insurance as my broker was basically double insuring me (yes that will be dealt with later). Momentum contact was courteous, professional and all was done easily with no hassle.
128 replies
Review Distribution
5 Star
8 (33.333333333333336%)
4 Star
2 (8.333333333333334%)
3 Star
0 (0%)
2 Star
3 (12.5%)
1 Star
11 (45.833333333333336%)