Judy O

Dayson - Customer Care

I have bought the excellent Dyson Gen5detect online via Woolworths. It was delivered the end of June 2025. I was on leave and couldn't wait to open my Dyson upon my return, mid July 2025. All seemed perfect, however, when I used the extension pipe, the machine indicated airway blocked and stopped working. I have phoned the Customer Care numerous times, no answer. I have then sent emails. Kim eventually got back to me and referred me to the Service Department. I have spoken to Cebo, showed him, via WhatsApp call. He indicated that they will arrange the collection of the unit and service it, as he believes it is only debris causing the issue. It is a brand new machine, there is a black, rubber or something in the extension pipe. I can't look throught the pipe. I have sent my address, contact details, proof of purchase etc to Cebo. And still I have not received any email or collection arrangements. I have followed up a month later, no feedback. Last week, I phoned the Customer Centre again. I have spoken to someone who indicated they sent the form to be completed for collection via email. Nothing received yet. The Dyson product was my dream Vacuum but clearly the Support Services linked to the product is terrible.