PQ
Phakama Q
Active since Jul 2012
6
Reviews
0
Industries
Reviews
6 reviews67 months ago
Bullying Tactics!!
I am completely shocked by the lack of empathy and the tone used by a man called Clark in the service department at Mercedes-Benz Bryanston this morning 20 October 2020. My car was serviced at this branch during lockdown and they said I should return during level 1 for them to fix my charging ports which were not working. They had also fixed my handbrake not releasing issue. The handbrake issue has now returned and I brought the car in to have it refixed and also mentioned that they should please also fix the charging ports. When I came to book the car last week in person one gentleman at the service department mentioned they would fix both these issues under the warranty as they were affected by the lockdown. Clark now is not willing to consider this issue of lockdown not being my fault and says I will pay for these fixes. This is completely outrageous and bullying tactics because I am a woman! He would not dare talk to any man like that especially with the tone he used on me. Completely disgusted by this treatment.
0 replies
123 months ago
Duplicate billing for online reservations
I am deeply disappointed by SAA treatment of its customers! Its shocking! <br> I made my reservation online and the amout due was deducted twice from my account. When I called to repory the customer care centre informed me that I would need to go to the bank and get a bank statement then email it to them in order for them to investigate. Im finding this a huge passing of the buck. I now need to take time off work to go to the bank for an error that was was not mine. I cant wait for the day that this airline gets the competition they deserve amd shut down!
0 replies
123 months ago
Refusal to pay Levies paid to them to new agency
Complex: Hawthorn Mews within Hawthorn Village in Fourways. The owners of the complex were paying Levies to Hummingbird, after a new agency EEM took over the management of the complex, Hummingbird is refusing to pay Levies paid to them to the new management company EEM. EEM is telling me as an owner of the unit that it is not their problem. I have called Crowther and emailed him my bank statements reflecting payments and he just ignores me. On the phone he promises to sort it out but its been over a year now and no action. I now need to seek legal assistance and the cost for them is more than the money being owed by the company which puts me in a compromised position. This is unethical behaviour by a company and should not carry on like this. I would like other owners of other complexes to be aware of this company and the manner in which it is treating its so called customers and reconsider making use of them to manage their complexes.
0 replies
125 months ago
Property vacant for 2 months with no communication
My rental property has been managed by Ultimate Letting. Previous tenant moved out end Nov 2015. I agreed that agency should source a new tenant. Since then property has been vacant for 2 months with no communication from them. I then advertised the property myself. I passed potential tenants over to Ultimate Letting to review as i did not have the capacity. Ultimate Letting confirmed they were busy with reviews etc but after 2 months no comms received from them. I also received a number of calls from other agencies who wanted to take over the management of the rentals. After this I sent a notification to Ultimate Letting that I will be using another agency. When I call their office no one seems to know who is in possession of the keys. I am very suspicious of this behaviour and will now go and check if there is no one living at the premises without my knowledge however I am out of town and cannot act speedily.
0 replies
131 months ago
Awesome Customer Experience!! Thabo is a rockstar!
Thabo Teffu was friendly, patient, and understood all my requirements. Absolutely pleassant customer service!!! He is a rockstar
75 replies
131 months ago
R500 to inspect faulty installation
My house is fitted with ADT alarm. I have discovered that although the alarm is armed, a person can walk in and out of the house. That technician left one door unarmed. On reporting this, ADT is charging me R500 to come inspect the fault! I can only imagine the costs to repair this fault will be mine too. I feel completely violated as all I along I thought I was safe only to discover I am not!!!
75 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (66.66666666666667%)
1 Star
1 (16.666666666666668%)