FG
Fabian G
Active since Oct 2012
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Sipho s Mxohane is at it again
I received a SMS from this debt collection agency saying i need to pay money for a TV licence at a reduced fee, excluding penalties. The TV licence number quoted is not mine, and i do not owe money to the SABC because i pay my TV licence. I tried calling this VVM place on the telephone numbers on the internet and there is no response. Both provided numbers ring, the go quiet and then hang up. I am assuming you are looking for the idiot that is using my number to make lots of debt as i am flooded with SMS and calls for some idiot names Sipho S Mxohane Try ****ming some one else you *****
0 replies
1 month ago
Sipho is making debt under wrong contact details
My cell number was used by some one else to rack up debt and not pay. I have received messages from various debt collection agencies and other institutions for this person. When trying to contact MPOWA to ask them to remove my number from their database, no one assisted me. I got to speak to a human eventually who transferred me to collections department and then the call was cut. This happened 5 times this morning. Your reference number is MP_00014640. The person who falsely used my number is named Sipho. I am not Sipho Remove my number from your database immediately
0 replies
18 months ago
Couriers that DONT deliver when they supposed to.
I was expecting a parcel to be delivered to me on Saturday the 07/12/2024, between 08h00 and 18h00. This was as per confirmation from this courier company. I waited the whole day not able to go out or do things that i needed to, because they cant give me a delivery time. At 18h11 on their website, it was put that i was not available to take delivery. This is a total lie as i was around ALL DAY. So it is my assumption that they decided to not do what they have been paid to do. I made contact on their whats app contact, and was informed on Sunday 08/12/2024, that they are sorry and will redeliver on the 09/12/2024. This again did not happen. This morning on the 10/12/2024, on their website they say my parcel is out for delivery. It is now 14h24 and i have attempted to get a confirmation on their whats app that they will deliver today. NO RESPONSE. And while i am typing this review i have been listening to their automated "your call is very important to us. Please wait for the next available agent" message for the past 21 minutes. I guess i should take this as a sign that this company does not deliver and ****s people. Please prove me wrong!
1 reply
24 months ago
MTN customer service is pathetic, rude and disgusting
I called MTN on the 10/06/2024 at 11h10. The reason is because i want to cancel my data package i took out. The reason why i want to cancel is because i continue to get call and sms messages and whats app messages for a person named Dean who obviously had this number before. The calls are from debt collectors and alot of general spam. The whats app messages are from friends asked this Dean for money and swearing. So basically it seems i got a freshly recycled number. I spoke to Nonhlanhla who assisted in asking me security questions and then transferred me to cancellations. At cancellations i spoke to Mashooda, whose customer service needs alot of work. Mashooda offered me a cheaper rate and more data to keep me, however i am not interested in this. I was instructed to go to a MTN shop to pay R265.01 to cancel a R159.00 month to month data contract. I wanted to know why i must pay this and i was told cause i am breaching my contract. I said according to me i am on a month to month and i am in a credit. Mashooda told me that she cant help with that query and was all to eager to pass me on to the billing department. So she put me through to the prepaid department. They then put me through to Billing department where i spoke to Yolanda. Finally i was speaking to a person who listened, cared and tried to assist as much as possible. THANK YOU YOLANDA. Unfortunately Yolanda explained that i would need to speak to retention department. I was put through and spoke to Akashni in retentions. I was told that their system says i am on a 24month contract and not month to month. I requested that i want to confirm and again the tone that i got was no appropriate. She seriously needs to learn how to speak to customers and not speak to me as though i am an uneducated person. Akashni told me i need to speak to some agents and gave me a number to call and then transferred me. The call dropped, and i have not yet phoned the agents cause after spending 42 minutes on the phone to try cancel a month to month package is disgusting. MTN should be ashamed of how their staff treat customers.
1 reply
30 months ago
MTN - not Yello, more like We dont care about our customers and we make them run around for some form of service
I opened a contract online. DSV delivered and because their machine did not recognize my fingerprints, i could no get my sim card. I was told to call MTN to make other arrangements. I called and spoke to Kim who put the phone down on me. I called back and after 25 minutes spoke to Kgomotso, who verified my details only to transfer me to some one else in upgrades named Thabiso, who also put the phone down on me. I called back and spoke briefly to Hlakane who again did not assist and the call was disconnected. Again i called back and spoke to Zintle who said i must speak to another department. I asked for the direct number of this department, and the phone was put down before giving it to me. No service whatsoever. Obviously the people hide behind the phones and do what they want. Great way to promote MTN.
0 replies
36 months ago
John Dorys is Swimmingly amazing
Cresta branch of John Dorys - Amazing service , amazing food. What more can i say. Definately a place i will continue to go to. Thank you for the proffessionalism and warm welcoming atmosphere
0 replies
36 months ago
VODACOM, Where we charge more than what is advertised.
I went to the Vodacom Cresta shop on Saturday the 3rd of June, to open a new data contract. I wanted the 20gb data contract priced at R199 per month. There was apparently something wrong under my name from previous contracts. I was told on Saturday morning that it would take between 1 and 3 hours to sort out. The consultant at the shop said he will keep me updated. Anyway on the 5th June I got a call from vodacom saying it will take between 3 and 5 hours to sort this issue. After a while the consultant at the Cresta shop called me to tell me the issue is sorted, however the prices went up on the 1st June and the contract is no longer R199 per month. My concern is why was I told on Saturday that the problem would be sorted on the same day and it was only done more that 48 hours later? The other concern is why was I told on the Saturday that the price was R199 per month only to be told on the Monday that it is now more expensive? This service for a new customer is utterly revolting. Obviously Vodacom does not care about customer service. I told the consultant that I don't want the contract cause of the bad service and the fact that he basically argued with me about the price.
2 replies
42 months ago
Paying for DSTV that I dont have?
I used to have a DSTV premium package. I cancelled it earlier this year. On the 21/11/2022 i was debited R280.28 by DSTV. I called on the 21/11/2022 at 08h09 and spoke to Tammy. She said she sees the debit and she will reverses it and the money will be back in my account within 72 hours. On the 05/12/2022 i called again because i had not received my money back. I spoke to Pearl who asked if i can go to the bank to reverse the money. I told Peral that i can not. Pearl then put me on hold. When some one spoke to me again after being on hold, it was Steven this time. I explained the whole problem all over again to Steven. He said he will call me back because i had been on the line for 33 minutes to try and get my money back. Steven did call me back and told me that i will receive the refund within 72 hours from the 05/12/2022. It is now alot longer than 72 hours and i still do not have my money back. What do i need to do to get my money back.? I am not using your services, so why are you taking my money?
2 replies
45 months ago
DSTV / Multichoice - Where our customers are not as premium as our package
DSTV subscription On the 26/07/2022 i called DSTV and wanted to cancel my subscription. the reason for the cancellation is that the cost of living is going up so much, that there are certain luxuries that i need to cut back on. As much as i did not want to do this and specially with my DSTV, cause i enjoy the sport alot, and i have been a customer for like erver, i unfortunately, with a heavy heart, had to let this go. I was put through to the cancellations department and spoke to an agent , who then told me that they can assist and reduce my subscription for 3 months, and then we can see from there. Anyway the first month billing was done and instead of the reduced rate as promised, i was debited the full amount. I called in again and the agent i spoke to said to me that she sees their mistake and will request a refund for me and i will have it in 24 hours. 72 hours later i got the refund. Now this billing period (20 Sept 2022), nothing was taken off my account and my services were blocked. I once again called in on the 21/09/2022 to query this and i was told in a round about way that i am lying about the 3 month agreement originally made in July. I was then told by this person that they will do me a favour and not charge me the reconnection fee but i will be billed the full amount. This person was also rude and interrupted me alot whilst i was explaining I asked to be put through to the cancellation dept, however after nearly 20 minutes on hold i dropped the call. I then called later in the day, was on hold for 18 minutes and eventually spoke to a gentleman and explained everything and then cancelled my subscription. Now lets look at the reason for cancelling even though i was promised a discounted amount : 1. Being told in an indirect way that i am lying because what i said is not on their system, despite having reference numbers 2. a company can not get a simple billing change right and then the customer suffers. 3. Having to hold for so long to speak to someone . I have left out the names of who i dealt with for their own protection, however this information is available. It is a big shame that after many many many many years of being with DSTV, that i am treated like i was. Utterly disgusted in how this was handled and how i was treated.
3 replies
58 months ago
NGL Attorneys = Thumbs up / Jenevieve Nadasen = 2 Thumbs up
I recently (beginning June) moved into my new place, and this was after a struggle of note. The estate agent and the company he represents were absolutely horrible throughout my entire process. My only saving grace was Jenevieve Nadasen at NGL Attorneys. She understood my frustrations, listened to my whining, and even provided guidance and assistance throughout my entire process. Jenevieve even went as far as engaging with the other parties on my behalf as she knows how the whole process goes when it comes to selling and buying of properties. The effort you put in to ensure that the process and purchase and sale deal ran as smooth as possible , is so greatly appreciated. You were always contactable and there was never a sigh or huff from you when i did email or call you. This review should of been done 3 months ago, so i apologize for the delay, but with that being said i would like to say a BIG THANK YOU for all your assistance and effort.
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)