Duane P

OM Bank - The new "I don't care about my customers" bank

OM Bank, most hotrrible experience and service I ever had encountered since I've started using banks. I've been to 4 different branches in 3 different provinces, and I found the exact same attitude from the agents and branch managers. They came across as not interested in the problem and brushed it of by saying "we a new bank". As if this is a valid excuse not to be able to help with the questions I posed. Questions asked as foolows: A:- Why is it that I need data to be able to access my account through the OM banking app. B:- Why is it that I have to go find a retail shopping store e.g. Boxer, Checkers etc to deposit? I'm on pay as you go and I have run out of data in the middle of nowhere when travelling, so how am i to get to my bank account if you need data to access the account via the banking app. Also I sometimes get paid in cash and waiting in line as a retail store... well we all know what that is like. On top of that I get charged for doing the deposits, at a rate much higher than that of the banks. Thus I am at a cross road as to change banks or keep the account in the hope that their "I don't care attitude" changes to a more client centric attitude and the app is eventually gets upgraded. I hope this attitude is not prevalent throughout OM Bank but from what I've seen and experienced I think it is.