SV
Suanne L
Active since Apr 2013
3
Reviews
0
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Reviews
3 reviews59 months ago
Poor service
Poor communication Damage on couches woodwork after upholstery No quality control Poor service
0 replies
103 months ago
Account closure struggle
I have an Edgars account that I have been struggling to close since the 21st of August 2017. It has now been two months and they keep on sending me statements. Every time I send an email a different consulting assists. On the 21st of August 2017 I sent an email to ********** asking for assistance in closing the account. On the 23rd of August 2017 a consultant emailed me and indicated that an amount of R84.55 was outstanding on the account. On the 24th of August 2017 I emailed the proof of payment for the full amount of R84.55 to the same email address and asked to confirm once the account has been closed. Therefore, on the 24th of August 2017 the account was paid in full to close the account. I did not receive any feedback confirmation as requested in my email. On the 14th of September 2017, I surprisingly received another statement. I once again send an email indicating that full payment was made on the 24th of August 2017 – closing the account. On the 19th of September 2017, yet another consultant sent me an email that I have a balance due – now again R56.80. I explained in an email again on the 20th of September 2017 that my account has already been paid in full and should have been closed. I again received no feedback and again followed up on the 29th of September 2017. On the 8th of October 2017 another consultant said that the amount was due before they can close the account. I again sent an email on the 9th of October 2017 indicating that the account was paid up on the 24th of August 2017 for closure. On the 11th of October 2017, I received another email from another consultant now saying that the amount due was now again higher and was at R114.04 because of an active membership. I am still awaiting confirmation that my account has been closed. My account was paid in full on the 24th of August 2017 in order to close it. There cannot be monthly amounts accruing on my account as I already gave instruction to close the account on the 21st of August 2017.
244 replies
115 months ago
VAPINSBUDG Deduction
<p>I had an insurance policy with Budget insurance in around 2012 after which I sold the insured vehicle and cancelled the policy. Ever since a debit order amount has been deducted from my account with increases. I emailed budget on 25 October 2016 to find out what it relates to. As per the email they would respond within 4 hours. On 1 November I emailed the Online Support again as well as the dispute email address.</p> <p>Eventually someone phoned me on 3 November 2016. They said that it was "value added service policy" - on the policy that I have cancelled almost 4 years ago. They said that in 7 working days they will send me the voice recording regarding the phone conversation where I agreed to the policy. It has now been 2 weeks - I have only received a blank pdf email and after several more emails I have not had any response to date.</p> <p>I cannot understand how a "value added portion" policy is not stopped when I cancelled the policy. Still these amounts are deducted and it is unacceptable to deduct money for a car that I do not even own.</p> <p> </p> <p>The service is terrible and since 25 October 2016 nobody has been able to sufficiently assist me. This is a frustrating experience as Budget does not have any authority to deduct this amount.</p>
56 replies
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