Tracey A

Bad Attitude

I recently contacted Ina Benade via a kitchen contractor to purchase undermounted kitchen sinks. Ina assured me telephonically she had the exact product I required, even though I expressed a concern that her product would be too large for my kitchen space, and she asked me to pay before viewing the product. I paid in good faith and when I went to collect the sinks, I again expressed concern that the sinks were too large and I only took 1 of the 2 sinks paid for and advised Ina that i would check measurements before I took the 2nd sink. I then contacted Ina again to advise that the 2 sinks would be too large and I would require a smaller drainage sink, which she undertook to order for me. When the kitchen installers, who had recommended that I buy the product from Ina, checked dimensions they advised that the sinks would not work within the configuration of the kitchen and said I should ask Ina for a smaller product. Immediately upon contacting me again, Ina's attitude was 'don't make your problems my problems', she refused to exchange the sinks and refused to refund me my money.