TV
Tina van der Merwe
Active since May 2013
11
Reviews
0
Industries
Reviews
11 reviews17 months ago
Online shopping Excellence!
Such a delight to deal with this business! My order was delivered within 4 days! And the products I ordered are beautiful and were tightly packaged to prevent damage. I am impressed.
0 replies
19 months ago
1st, and last!, online order
I am a very concerned person at the moment. I place an order online on 11 September 2024. Received an update to tell me that my order has been shipped (12 September 2024), with a link where I can track my delivery (to a store). I followed up earlier this week and was told it will take 3-5 business days. The tracker on the website does not work: "This label has not yet been scanned". The person at the call centre is not able to tell me where my delivery is. An e-mail re the status of my order is answered with "the store deliveries is 5-7 working days". . Noted, but WHERE is my order? Why is the dealer unable to tell me where, exactly, my parcel is? "we are unable to track where your order is due to the technical issues they are having on their side". Because I know where my money is - not in my account! If only I checked the reviews BEFORE I placed an online order!! I should now be prepared to wait, and wait for my order to be delivered to the store. Requesting a cancellation is not an option, because, based on the reviews, that will be a problem too. Such very, very disappointing service! I was under the impression that Miladys is a reputable company. Maybe I will just order from China next time.
265 replies
19 months ago
1st, and last, online order
I am a very concered person at the moment. I place an order online on 11 September 2024. Received an update to tell me that my order has been shipped (12 September 2024), with a link where I can track my delivery (to a store). I followed up earlier this week and was told it will take 3-5 business days. The tracker on the website does not work: "This label has not yet been scanned". The person at the call centre is not able to tell me where my delivery is. An e-mail re the status of my order is answered with "the store deliveries is 5-7 working days". . Noted, but WHERE is my order? Why is the dealer unable to tell me where, exactly, my parcel is? "we are unable to track where your order is due to the technical issues they are having on their side". Because I know where my money is - not in my account! If only I checked the reviews BEFORE I placed an online order!! I should now be prepared to wait, and wait for my order to be delivered to the store. Requesting a cancellation is not an option, because, based on the reviews, that will be a problem too. Such very, very disappointing service! I was under the impression that Miladys is a reputable company. Maybe I will just order from China next time.
0 replies
20 months ago
The Unlimited SPAM!!
So, I am confused. Over the last 3 days, today included and it's still early, I have receive 5 calls from The Unlimited. Did someone misplace the 'do not contact' list AGAIN! Also, at this point, it appears to be malicious harassment. And, also, as previously mentioned, Case CI 392 - 24 at the Information Regulator refers and I will be submitting evidence of the lastest round of calls.
106 replies
23 months ago
SPAM - No option to stop marketing email?
At the start of last year, 2023, I enquired about the Rain services and decided not to use them. This year, I have been receiving marketing email from Rain. I unsubscribed but the email didn't stop. I tried calling the call centre and was advised to 'just mark it as Spam" or unsubscribe. So, Rain, you are telling me that, just because I made an enquiry ONCE, I will now have to deal with marketing email forever!
106 replies
27 months ago
Unsolicited Marketing Calls revisited
On 03 May 2023 at 11:33 I posted here about the unsolicited marketing calls I received from this company. The calls eventually stopped BUT their policy is apparently to resume bothering people after a new year started. So, let me reiterate: I am not a client of this business. I have been receiving marketing calls from this business. I have tried blocking their number(s) but it appears there is always a new number. I will never, ever, ever do business with a company like this.
775 replies
33 months ago
After 'sales' service - inadequate
I hope this information helps other potential consumers of this service. Once I agreed to the agreement, service declined. Credit life insurance was charged by the credit providers AND DB. It took MONTHS to sort this out. It seems like the customer service impetus disappeared after I signed on the proverbial dotted line. I was very assertively talked into additional insurance (funeral etc) and assured that it doesn't cost anything additional to the Credit Life Insurance. And despite indicating that I really didn't additional insurance, and feeling that I really don't have a choice, I agreed to this only to discover that it does constitute an extra charge. The initial amount agreed to/qouted on increased considerably and I felt like I was bul**** into agreeing to this, even though I pointed out that it puts me in an even worse position. After six months, the total debt amount still outstanding, did not decrease. I should have done better research on this process and this service provider. I am moving on to another process because it felt like I will never get out of this process.
60 replies
33 months ago
Apparent Customer Service incompetence
I opened a savings account in April. After several failed transactions with the new card, I contacted the call centre, and after an extended call, was adviced that there is an CCP hold on my account and that I have to go to the branch (Waverley) to remove this hold. On 1 August I visited the branch. I waited in line for almost an hour before being assisted. Apparently the CCP hold is placed on new accounts (I wish someone advised me of this, and in all of my years as an adult with bank accounts, I have never heard of this or experienced it). The lady at the Customer Services counter assisted and assured me that my card has been activated for online transactions and Point of Sale transactions. I was met with a rather patronising attitude when I asked, several times, what happened to the CCP hold now? and will my card work for these types of transactions too? Surprise? Not. It did not work. After even more transactions fees for declined transactions, while there is funds in my account, I realised that nothing was fixed. This is ridiculous. I opened the savings account because I wanted to save on fees but instead I am paying more than before because of the declined transaction fees and the fees deducted because I am now forced to withdraw cash. Honestly.....
292 replies
33 months ago
Apparent incompetence by Customer Service Staff
I opened a savings account in April. After several failed transactions with the new card, I contacted the call centre, and after an extended call, was adviced that there is an CCP hold on my account and that I have to go to the branch (Waverley) to remove this hold. On 1 August I visited the branch. I waited in line for almost an hour before being assisted. Apparently the CCP hold is placed on new accounts (I wish someone advised me of this, and in all of my years as an adult with bank accounts, I have never heard of this or experienced it). The lady at the Customer Services counter assisted and assured me that my card has been activated for online transactions and Point of Sale transactions. I was met with a rather patronising attitude when I asked, several times, what happened to the CCP hold now? and will my card work for these types of transactions too? Surprise? Not. It did not work. After even more transactions fees for declined transactions, while there is funds in my account, I realised that nothing was fixed. This is ridiculous. I opened the savings account because I wanted to save on fees but instead I am paying more than before because of the declined transaction fees and the fees deducted because I am not forced to withdraw cash. Honestly.....
0 replies
35 months ago
Unsolicited Marketing
I have been receiving unsolicited marketing calls from MiWay. I usually just reject the calls but answered today. The telemarketer launched into his whole speech, and I interrupted him, and politely said that I did not consent to receive marketing calls from MiWay and would appreciate it if my information can be removed from their system...just to realise that the marketer dropped the call while I was speaking. Maybe I won't be polite next time, and, 100% certain that I will NOT do business with this company.
106 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)