TP
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Active since Aug 2013
17
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Reviews
17 reviews1 month ago
FNB *****ulent misrepresentation
Yesterday 5 May 2026, I responded to my complaint, but no one has responded. So I am practically being ignored. Then FNB cancels my policy and sends me an sms saying I instructed them to. When? FNB, you told me on the phone the policy was active. I never cancelled it. Yet on 21 April you sent me an SMS saying it was cancelled "as per my request." That is a lie in writing. You took R1,155.16 the same hour my money landed. My children are home missing school because there is no money, their transport/food money was taken by you. I work a half-day job. This was survival money. You hid these debits under "Payments" so I couldn't dispute them as debit orders. Why would a debit order go under payments??? That is deliberate. On 21 April you cancelled a policy I didn't cancel and signed my name to it. That is *****ulent misrepresentation. I want my R1,155.16 reversed TODAY so my kids go to school tomorrow. I don't want a reference number or a callback. The money back. If it is not done by close of business today I am filing with the FSCA and I am back on this platform every single day until it is resolved.
2 replies
2 months ago
URGENT: FNB Life debited R1,155.16 for a CANCELLED policy using child maintenance funds
I am writing to report a deeply ********* and potentially ******* series of debits by FNB Life. I am currently unemployed, and FNB has already sent me a formal cancellation email for my funeral policy due to non-payment. Despite FNB officially cancelling my cover, the bank has now "double-dipped" into my account, processing TWO separate debits of R577.58 (totaling R1,155.16) the moment a deposit was made. This money was child maintenance, intended for the food and care of my children. FNB is now in a position where they have taken over R1,100 for a policy that they themselves have stated is no longer active. They have taken my children's money for "cover" that does not even exist. This is predatory "tracking" at its worst. You cannot cancel a contract and then continue to sweep an account for arrears on that cancelled contract without a specific reinstatement agreement. I demand the following immediately: Full and immediate reversal of both debits totaling R1,155.16. A formal apology for debiting an account for a cancelled policy. Confirmation that all "tracking" instructions on my transactional account related to FNB Life have been removed. FNB, you have left a mother and her children in a financial crisis for a policy you already cancelled. I expect this to be rectified by close of business.
2 replies
5 months ago
WRONG ORDER DELIVERED - 13 DAYS AND STILL NO REFUND
Ordered from PnP ASAP on 24 December 2024 and received someone else's complete order - nothing I paid for. Reported it immediately through the app's "wrong order" button. It's now 6 January 2026, 13 days later, and I still have no refund despite following your exact process. I'm a single mother of three - I don't have time for this incompetence. Process my refund immediately.
1 reply
20 months ago
From what I know, debt review may not seem like the best option for everyone, but from where I was standing, it was exactly what I needed
From what I know, debt review may not seem like the best option for everyone, but from where I was standing, it was exactly what I needed. The economy is tough, especially for a single parent of three like myself, and I was facing the real possibility of losing my car. My car was hours away from being repossessed when I reached out to Lornah Choma at Debt Rescue. She acted quickly and efficiently, providing a solution that saved my car just in time. As a single mother, my car is essential. It allows me to get my kids to school and manage daily life. Losing it would have made an already difficult situation much worse. The relief I felt knowing that my car was saved cannot be overstated, and Debt Rescue played a critical role in navigating that tough time. I’m truly grateful for the quick assistance and the peace of mind it gave me
1 reply
23 months ago
Unresolved Issue with Incorrect Order and Partial Refund via Uber Eats
I am writing to express my dissatisfaction with an unresolved issue regarding an order I placed on May 19, 2024, at the McDonald's Maponya location through Uber Eats. I made a purchase totaling ZAR 207.15 and paid via PayPal, which billed me $11.40. Unfortunately, the incorrect food was delivered. I then asked the delivery driver to return the food to the store and bring back the correct order. He assured me that he would return, but he never did. A few minutes later, I received a partial refund of ZAR 52.20 ($2.87). However, the remaining balance has not been refunded, and despite my inquiries, I have not received any response or resolution. I request that you address this matter urgently and process the refund for the remaining amount.
0 replies
23 months ago
Unresolved Issue with Incorrect Order and Partial Refund via Uber Eats
I am writing to express my dissatisfaction with an unresolved issue regarding an order I placed on May 19, 2024, at the McDonald's Maponya location through Uber Eats. I made a purchase totaling ZAR 207.15 and paid via PayPal, which billed me $11.40. Unfortunately, the incorrect food was delivered. I then asked the delivery driver to return the food to the store and bring back the correct order. He assured me that he would return, but he never did. A few minutes later, I received a partial refund of ZAR 52.20 ($2.87). However, the remaining balance has not been refunded, and despite my inquiries, I have not received any response or resolution. I request that you address this matter urgently and process the refund for the remaining amount.
0 replies
26 months ago
Unresponsive Service After Initial Contact for Life Cover Activation
I am writing to express my dissatisfaction with the service provided by FNB Life regarding the activation of my life cover policy. After applying for life insurance, a nurse was promptly sent to my residence for the necessary medical examinations, which I appreciated. However, my experience took a negative turn after this initial procedure. I was informed that I would receive a call to activate my policy, but unfortunately, I missed this call. Since then, my attempts to reconnect with your team have been unsuccessful. Despite sending numerous emails and making several calls to your customer service, the responsiveness has been highly inadequate. On one occasion, I was assured that I would receive an immediate callback, which never materialized. Please address this issue as promptly as possible, as I am still interested in activating my policy but require more reliable support and communication.
1 reply
36 months ago
Incorrect Handling of Subscription Payments
Dear FNB I hope this letter finds you well. I am writing to express my utmost dissatisfaction with the handling of my subscription payments by FNB and the resulting negative balance in my cheque account. I hold a cheque account with FNB and have been experiencing significant issues regarding the processing of my subscription payments. On multiple occasions, FNB has allowed these payments to go through even when there are insufficient funds in my account. This has led to my account being overdrawn, currently with a negative balance of -R4000. I understand that if there are insufficient funds in my account, payments may bounce and the respective merchants may inform me about the non-receipt of payment. In such cases, I fully accept the responsibility and the consequences, which often involve the temporary suspension of services until I resubscribe and make the necessary payment. However, what deeply concerns me is FNB's practice of passing these transactions as successful, leading to the negative balance in my account. As an account holder facing financial challenges and currently without a job, it is impossible for me to fulfill this negative balance. I had anticipated that the non-payment of subscriptions would result in the cancellation or suspension of services, allowing me time to resolve the issue. However, FNB's incorrect processing of these transactions has put me in a difficult and unfair situation. I kindly request a thorough investigation into this matter to rectify the mishandling of my subscription payments and the resulting negative balance. Furthermore, I expect a prompt resolution that ensures my account is restored.
1 reply
53 months ago
MAGTAPE UNPAID ITEMS 😭
Magtape item unpaid charges...I am in tears 😢. On the 22/01/2022 you took R135 from my account, 24/01/2022 another R135. This morning 28/01/2022 you took 4 x R115...that is R460 😢 😭...where do you think we get this money to just give to you. I'm unemployed due to covid, I'm only keeping this account because I need it for PayPal, but it makes me poor and broke. This bank will take any money I have received to help me get by.
1 reply
55 months ago
Temporary Loan
I took a temporary loan which I am very happy to pay when I get paid, but now it's not even a week since I took the loan and any money going into my account is being taken to repay the loan. Kindly reverse the R1000 that you took to pay the temporary loan immediately as that money was for something else. I will pay the temporary loan when I get paid this Friday.
1 reply
Review Distribution
5 Star
5 (29.41176470588235%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
11 (64.70588235294117%)