RB
Reshen B
Active since Sep 2013
8
Reviews
0
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Reviews
8 reviews1 month ago
Complaint Regarding Service at Adendorff Edenvale Branch
Dear Adendorff Head Office, I would like to raise a concern regarding the service I received at the Adendorff Edenvale branch on Saturday, 14 March. I am bringing this to your attention as I believe the situation could have been handled in a far more professional manner. On the day, I visited the store to collect my battery charger machine that was in for repairs. While I was there, I found two sets of spanners on the shelf which I intended to purchase. When I took the items to the till, Thandeka asked Peter for assistance as the items were not appearing on the system. Peter then advised that the items had already been sold. However, he proceeded to take the spanners and place them in the delivery tray. I explained to Peter that I am a regular customer at the store and that I had taken the items directly from the shelf with the intention of purchasing them. I suggested that the store could sell the items to me and replenish the stock from another branch or head office. Unfortunately, Peter refused and stated that the items were reserved for another customer. I felt the situation could have been handled in a much more professional and customer focused manner. Instead, Peter’s response came across as abrupt and dismissive. When I tried to further discuss the matter, he walked away from the conversation. I then asked to speak with the manager and was informed that Jandray was busy at the back of the store. As I had already collected my repaired machine, I decided to leave the store without purchasing the tools. As a loyal customer of Adendorff and the owner of a tyre franchise store myself, I understand how important customer service is. I believe this situation could have been resolved differently, and unfortunately the experience left me feeling disappointed.
53 replies
1 month ago
Formal Complaint Poor Service and Impact on Credit Profile
Dear Standard Bank, I am writing to express my serious frustration with the service I have recently received. Because of the delays and lack of assistance from your team in updating my debit order banking details to my FNB account, my bond debit order was not processed correctly. As a result, my credit profile has now been negatively affected, which is extremely unacceptable considering that I had already provided the necessary banking details and requested the change well in advance. I have been a loyal Standard Bank client for over 19 years, and the level of service I have experienced recently, especially as a Prestige client, has been very disappointing. There seems to be a constant change of consultants and resolving even simple matters has become unnecessarily difficult and time consuming. The process of changing a debit order from one account to another should be straightforward, yet I have had to continuously follow up myself without receiving clear direction or proper assistance. Only much later was I informed that a formal joint letter from all bondholders was required. This was never clearly communicated at the beginning, which caused unnecessary delays and frustration. Instead of being assisted properly, I have had to chase and manage this process myself. I also do not understand why a simple mandate process could not have been implemented for this change, especially when other debit orders have previously been moved without any issue. For a bank that promotes a “Prestige” banking experience, the lack of communication and efficiency I have experienced is very concerning. What makes this situation worse is that due to these delays and poor handling of the matter, my credit score has now been affected, which should never happen to a client who has made every effort to resolve the issue and keep his account in order. The consultants involved while I was trying to resolve this matter were: Kim Campbell Nhlakanipho Sihiya Hassan Rangila After nearly two decades of loyalty to Standard Bank, this is not the level of service I expected. I trust that this complaint will be escalated and investigated urgently, and I request a clear explanation on how this situation was allowed to happen and what will be done to correct the issue as well as the impact it has had on my credit profile. I look forward to your urgent response .
56 replies
6 months ago
Extremely Poor Service – Refund Not Processed
Dear Bonitas Team, I am extremely disappointed with the level of service I’ve received. I have been following up regarding my refund for some time now, and every time I contact your offices, I’m told that my forms and ID copy have not been received — despite having reference numbers to prove otherwise. It’s very frustrating that, as a paying member who is debited promptly each month, I have to struggle to get my refund processed. I have spoken to several consultants, yet no one has escalated my query or allowed me to speak to a manager. The waiting times are unnecessarily long, and it feels as though this is being done to avoid issuing reference numbers or proper assistance. I kindly request that this matter be escalated to a senior manager immediately and that my refund be processed without further delay. Please confirm receipt of this email and provide feedback urgently.
53 replies
7 months ago
Urgent: Refund Outstanding for 9 Months – BonSave Policy Cancellation
Dear Bonitas Medical Fund, I am extremely disappointed and frustrated with the ongoing delay regarding the refund due to me on my BonSave policy, which I cancelled in January 2025. At the time, I was assured that the refund would be processed. It is now 23 September 2025 nine months later and I have still not received my refund. This is unacceptable. I have paid for a service that I am no longer receiving, and despite repeated assurances, Bonitas has failed to reimburse me. I require urgent clarity on: The exact date my refund will be processed. The reason for this unreasonable nine-month delay. If this matter is not resolved immediately, I will escalate my complaint to the Council for Medical Schemes and any other relevant regulatory bodies, as well as consider further action. This issue has already caused significant frustration and financial strain. I expect a full and prompt resolution without further delay.
106 replies
7 months ago
Extremely Disappointed with Service from Kapico
Extremely Disappointed with Service from Kapico I am extremely disappointed with the service I received from Kapico. I purchased a clutch kit from them and, despite providing the VIN number, they supp**** the incorrect part. This part was then fitted to my customer’s car, which caused damage and had to be stripped out at additional cost and inconvenience. What is most frustrating is that Kapico refuses to take responsibility for their mistake. Instead, they seem to shield their staff rather than acknowledge the issue or assist in resolving it. As a business owner, this is unacceptable how can a company operate like this and expect customers to carry the cost of their errors? If the situation were reversed and I supp**** Kapico with the wrong part, would they be satisfied to lose money and damage their reputation? I doubt it. This matter remains unresolved, and the lack of accountability has left me with no choice but to warn others. Companies need to take ownership of their mistakes, not deflect responsibility.
0 replies
10 months ago
Formal Complaint – Poor Service from Bonitas Medical Aid Reference Number: 270625Q0PPDD
To whom it may concern, I am writing to formally express my deep dissatisfaction with the service I’ve received from Bonitas Medical Aid, specifically relating to my BonSave policy. I cancelled my medical aid in January 2025 and was advised that the refund would be processed within 5 months. It is now June, and I have just been informed that the payout will only be made in August. This delay is completely unacceptable and reflects poorly on the efficiency and professionalism of your organisation. Additionally, during my time with Bonitas: Claims for doctor visits and pharmacy expenses had to be paid upfront, with a lengthy reimbur*****t process. In many cases, only partial refunds were received without clear explanation. Communication was poor, and trying to get clear answers was frustrating and time-consuming. As a client, I expected better service from such a large and well-established company. In contrast, I have had far better experiences with Discovery, where claims are processed promptly and communication is transparent. Due to my experience, I cannot in good faith recommend Bonitas to any individual or company. I urge your team to review my case and take this complaint seriously, as your current level of service and response time is completely unacceptable.
56 replies
29 months ago
Worst Service Ever with No Professional Phone Etiquette
I had a disappointing experience with Unlimited Essentials (Pty) Ltd. Despite clearly communicating that I no longer use the printer and didn't require any toners, Martin from the company sent them to my work address without my consent. The parcel was left without a signature, and when I explained the situation, Martin not only harassed me on the phone but also threatened legal action. This unprofessional behavior is unacceptable, and I am extremely dissatisfied with the level of service provided. I hope the company addresses these issues for the benefit of future customers.
0 replies
87 months ago
Outsurance bad service !
I am extremely dissatisfied with the service from Outsurance. I had summoned a third party claim due to an accident that had taken place and it takes them 6 weeks to solve payment in order for the car to be fixed and released from the panelbeater . Their reason for poor service is that the person working on the claim is off sick. I have been using alternative means of transport and this makes me extremely frustrated at the poor service. My surprise is that I to am insured with Outsurance and now I will have to change the company due to level of professionalism and reliability. One thing to note is that when they want to sell insurance they will claim to be the best insurance company but they produce poor service and very unreliable.
112 replies
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1 Star
8 (100%)