LK
Lerato K
Active since Jan 2014
2
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2 reviews2 months ago
Pathetic service
On the Morning of the 28th Jan 2026 I boarded Gautrain from Hatfiled to Centurion. As I checked out (green arrow allowing exit from my side), I used my bank card and the turnstile gave a red beep meaning the card was not read. An aggressive security demonstrated that I should use the next exit point, which I did. They actually had issues with their entry/exit points that week. So they charged me a penalty fee of R260 for taping out twice. Then I went to the station and I was advised to claim my money back. They were responding quickly when I was struggling to load the claim, and ever since the 4th Feb, they have never responded to me.
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43 months ago
FOOD POISONING FROM RAW CHICKEN STRIPS
On the 30th July I went to Woolies Centurion to get a few things for our family trip. One of them being chicken strips which I got for my 10 & 4yr old. Hubby is a chorister so I got him a few goodies for his voice. The strips were raw, not cooked inside (took pics). My daughter and I threw up so bad we actually got sick. I reported the matter regarding this to the store food manager unfortunately she was off duty. We got more sick on Sunday and we were in a place far from hospitals, got self medicated. Monday we went to see the doctor and and the manager off duty phoned to check on me and I informed her that I was at the doctor with my daughter, luckily my son who also ate them didn't fall sick. The name of the manager is Refilwe, she has such a great customer service. She reported the matter to the other manager Chad, whom was supposed to keep in touch with me to handle the matter, pity I was too black for him to follow up with me. I have been going back and forth with the store and I was told Chad would call me which he never did. I went to the store and asked to speak with him, he came with all the excuses in the world and he said they had already sent my sick notes to the Head Office as the requested them to reimburse my consultantions. Chad promised to call me every now and then with the update, which he never did except for 1 useless phone call checking on my daughter as she was not doing well after the whole food poisoning situation. I went back to the store a few days later to check what is the head office doing as me and my daughter's lives were compromised, we could have did from that. He just said that he is still waiting for the H/O, I asked for the number and the reference number which he gave me, I called and spoke with the guy named Thabo, I gave him the reference number and I was told that there are lawyers from woolies involved and he is not feeling comfortable dealing with me as he can see there is also a minor involved. He then asked me to hold a few minutes, he came back to the phone and said his manager will call me back in the next 10 min, that was the 30th August 4pm, I am still waiting for that manager to call me. I took my daughter twice to the doctor and health has not been the same since this incident 😭😭😭. I did not submit her other proof of consultation as I feel defeated with the poor service that I had received. I know that you we have died from food poisoning we got from WOOLIES chicken strips, it would have been a silent case as hubby is not aware of these platforms. I will post the pictures of the strips on Twitter tomorrow for the world to see. Am I too black for customer service at WOOLWORTHS RETAIL SOUTH AFRICA, 💔💔💔💔💔💔💔💔
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