happiness K

WORST SERVICE EVER.

Worst experience ever. My grandmother passed-on, on the 27/07, Tuesday. We called the parlor who came to collect her 2 hours later, we then went the following day for funeral arrangements. We were told we can bury her on the 30th or 3rd of Aug because one of the days which was Saturday was full and THEY DO NOT WORK for the rest of the other days. Everyone in the family was so shocked and luckily we found proof that they do work everyday of the week which now forced them to arrange the funeral to be on monday. I've never been so embarrassed, from the guys who assisted with carrying the coffin wearing vests and cargo shorts,not having a family car, no coffin stray, old dirty toilet, to dirty chairs. THIS PARLOR SHOULD COMPLETELY SHUT DOWN! She's been paying for this funeral cover from 2011 and we have never claimed anything from them since, it was so unfortunate that they had to assist us with the funeral arrangements, I will never EVER RECOMMENDED anyone to consider their service, its disgusting. Oh can I also mention the fact that my customer receipt book was given to a wrong person and I was told they will call me once brought back and now weeks later they haven't said nothing.