JS
Jacques S
Active since Mar 2014
2
Reviews
0
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Reviews
2 reviews25 months ago
Pathetic CX
Pathetic Client Experience. EXTREMELY slow (2 months) reply after first connection. No reply after my follow-up.
0 replies
88 months ago
Lose rather than on hold
My house was seriously damaged by fire and is currently being rebuilt. I phoned the company asking them to put my account on hold until I moved back. Firstly there was no emotional connection about my dilemma. Secondly there is no such option to put an account on hold! I must downgrade or cancel my account. The consultant confirmed thatbthey are willing to rather lose my account than put it on hold. This is not a good client experience.
0 replies
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5 Star
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2 Star
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1 Star
2 (100%)