NT
Natania T
Active since Apr 2014
36
Reviews
0
Industries
Reviews
36 reviews20 months ago
Woolworths delivering mince that is off - no refund
I ordered Waygu mince on the Woolworths Dash app on 15 August. When it was delivered, I put it in the freezer - because I didn' want to use it right away. I took this mince out of the freezer on 4 September to use it it was off. Horribly off. I am pregnant and have a 1 year old who was supposed to eat this - it could've made massive issues for me. I emailed the HELP from the app, and much to my dismay, I received a response from Nomvuyiseko Mbathiwe saying I don't have a valid complaint because the meat was supposed to be used by 16 August. So, when I purchase ANYTHING from Woolworths, FROZEN, I need to use it immediately?? This meat was delivered to me already off. There is NO WAY, it could've gone off in the freezer - its not how science works. I want my money refunded. And I want the rude and unhelpful client service agent addressed. This is NOT the client service expected from a shop like Woolworths.
0 replies
22 months ago
Online stock paid for - but not available - takes 3 days to communicate
I purchased a TV online on Sunday, a Skyworth 75 inch for R11 500. Today, three days later I receive an email that the TV is not in stock. Firstly, why is the link live on your website if the stock doesn't exist? And ironically, the link is STILL live today! Secondly, why did it take the non-existent client service department three days to communicate this to me? And lastly, there is another live link on their website for a Skyworth 75inch TV for R12 999 - why si the same product listed TWICE, for different pricing? I want my SKyworth 75inch TV for the price I paid, before end of this week. Pathetic service - just stay away from Hi-Fi Corporation online!
0 replies
23 months ago
Non Existent Service when Policy Must Be Used
These people are not existent. When they call you for marketing purposes, it's never ending. Now that I'm actually enquiring about assistance - no one is getting back to me. I've emailed, I called - I emailed now again. My car urgently needs work and I need someone to help this. This must be a ****.
212 replies
23 months ago
No client service and no response after complaint 10 days ago
I shared an extremly important review on 6 May about Bonitas not paying for my CHRONIC and lifechanging meds. I received the copy and paste response - I also emailed. Its 10 days later and I have had NO feedback. No one has contacted me or tried to assist with any feedback. This is the problem with Bonutas - POOR admin, and no client service. STAY AWAY
106 replies
23 months ago
Ridiculous Financial Outcomes from Telkom Mobile
I am ANNOYED beyond words. I am trying to upgrade my phone, and everything is fine online - A Telkom person calls me and tells me I will be over-indebted for a debit order of R1200 - I have a higher income bracket than most South Africans. How the HELL is this possible? Cancelling my Telkom account and moving to Vodacom. Telkom Mobile is a bunch of jokers.
0 replies
24 months ago
Bonitas refusing life changing medication
Today I am here to share my utter disgust with Bonitas, my long term "medical aid". I will attach an image of their feedback on this complaint regarding a chronic medication request. I was diagnosed with a fatty liver and high cholesterol after my gallbladder was removed 3 weeks ago. On top of this, I am at high risk for oesophagus cancer as I have Barret's oesophagus, too. Further, I have an underactive thyroid and insulin resistance - leaving me to be overweight. Bonitas don't pay for Saxenda or bariatric surgery - but now, on top of that, Bonitas is refusing to pay for my cholesterol medication. I am seeing an extremely expensive endocrinologist, Dr Sita Kara, who is R3500 per visit, to assist me in my journey with my body. As seen on the feedback from Bonitas, a random call centre human wants to tell this doctor to lower my dosage. ARE YOU SERIOUS???? Who the HELL does Bonitas think they are to tell doctors to prescribe different medications. I am not getting any side effects on these meds, and if Bonitas honestly had their members' best interest at heart and my health, they would've supported a professional doctor in her decisions and dosages. Furthermore, I have a family history with these illnesses. I am a patient with an extremely high-risk family history as well - my grandfather had extremely high cholesterol and, during his lifetime, underwent 3 heart bypass operations.... He died eventually as a result of Alzheimer's due to blocked arteries in his brain and, consequently, lack of oxygen supply... My uncle underwent his first bypass operation at age 60, 3 years ago.. My grandmother has hypertension and currently struggles with heart issues - she died last week. If Bonitas refuse to approve this medication - you can clearly see that Dr even prescribed the highest dose of medication - I will be taking this further. After contacting hello peter,I will take this to Google reviews and social media - I will also contact the press and tell the world outside how little Bonitas care for their members who keep the fund alive ... I will review you everywhere I possibly can, and despite that, should something happen to me - that I get a heart attack, stroke or need to undergo surgery and something happens, and/or get Alzheimer's like my grandad, I WILL PUT IN A CLAIM AGAINST BONITAS for refusal of REALLY IMPORTANT MEDICATION to prevent further increase of Cholesterol and reflux which can cause cancer.
159 replies
32 months ago
Online order made a month ago - nothing delivered yet - and no feedback from customer service when calling
I am a highly annoyed customer. On 15 Aug, I ordered a Google Nest for my husband's birthday, which is on 13 September. On 15 Aug a guy called me informing me that they don't have white ones in stock but he can order one. I said - do what you need to do, but please ensure I have the product by Friday 8 Sept - even if it's black. Since then, I haven't heard from them again. Last week Wednesday, 6 Sept, I called their pathetic customer service to follow up. The guy promised me to call me back before COB that day with feedback. It's now Monday 11 Sept, and no one has called me. Actually, I have called them TWICE today whereafter I am put on hold and no one answers the line again causing me to have lost 20min of my airtime already. My husband's birthday is in a day and a half. Leroy Marlin is clearly not a reputable online e-commerce company, not professional or trustworthy in its service. Stay away!
262 replies
32 months ago
Complaints not resolved - but closed - antenatal BENEFITS not paid
I will keep on lodging complaints until my complaint is ACTUALLY resolved. I have benefits for R1400 antenatal classes. Bonitas are rejecting my claim due to "too many hours claimed" - all done via a no name email. No one even phones you to talk to you or guide you. I will keep on complaining until someone calls me. I am also lodging a ombudsman complaint right now.
917 replies
32 months ago
Bonitas STILL NOT delivering on basic plan benefits - third time lucky?
I am leaving yet another review for Bonitas because it's the only way you can get someone to contact you. After my previous TWO reviews, my antenatal classes claim of R1400 has still not been resolved. A lady called me explaining everything and how the invoice should be fixed - the joke is she never called back on the Monday as she promised to follow up. Another week later, my claim was rejected again for admin reasons. I still don't understand their reasoning if I paid R1600 to the service provider and are rightfully trying to claim my R1400 as per my standard plan benefits. My opinion still sticks: Bonitas promises and under delivers and they are used to people to fighting them. I was admitted to the hospital for 3 days. While there I had to deal with the stressful admin of Bonitas not paying for in-hospital things as well. As mentioned before, this is from the Standard Bonitas plan of R4500 per month. The longer this admin is stretched and the more stress they cause me, not caring about me, I can confidently say that I will be leaving Bonitas - I will also be moving my husband's medical aid. My next step is to go to community newspapers with this news and show them all my reviews and how Bonitas is NOT delivering on basic benefits. I have 4 weeks left before I go into labour, and my MEDICAL AID is my biggest stress and worry. How must I deal with this admin when I have a newborn. I am really worried. Every time I write a review, someone will contact me or email me from a nameless email (which is also a non reply email) and the page will write back on my review saying "all is resolved" when it's not.
526 replies
33 months ago
No customer service following previous complaint - no humans to talk to
I previously wrote a HelloPeter review for Bonitas regarding my maternity benefits on the BONITAS STANDARD PLAN. As pathetic as the customer service is, Bonitas shared an email with me with a NO RESPONSE email address - also, no humans to call. Bonitas likes to advertise BENEFITS but when push comes to shove they have some code-related excuse to why claims aren't being paid. Please note that NO ONE ever helps you FIX these codes to actually claim your money back. Furthermore, I am on the Bonitas Standard option for R4500 per month. In the post complaint email, they are referring to me not using network doctors - why am I paying R4500 for a plan dedicated to "make use of any doctors" and not only network doctors but I am still being penalised for it!!! Google it - the Standard Plan is supposed to allow you to make use of ANY doctor. Guys stay away!! Bonitas doesn't even call their members after strong complaints like this to HELP them. I have completed about 5 customer service surveys for them highlighting their poor admin. I am so unhappy.
312 replies
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29 (80.55555555555556%)