DL
David L
Active since Apr 2014
6
Reviews
0
Industries
Reviews
6 reviews53 months ago
Shocking service
Pathetic service. I ordered some capsules online and then lost wi-fi signal, so the order timed out. I had used a Discovery voucher to pay for the order. Do you think I can get refunded? Phone calls, emails all come to nought. I have been told a few times now that " this has been escalated" which is corporate speak meaning "rest assured, we are going to continue to fob you off".... and we will certainly not be helping you. I suppose if they ignore enough customers when this happens, they can increase their profits, as they don't dispatch the order, but keep the payment. A very dodgy practice, at best...
0 replies
76 months ago
Don't touch Maitland Group, at least in South Africa
Maitland Group handled my late mom's estate with reasonable efficiency. In May 2017 I advised them of communications regarding dividends and shares belonging to my late mom that seemed to have fallen through the cracks. They confirmed that they would deal with it and since then I have received email after email confirming that " this will be finalised within a week"...... and I am still waiting. Adrienne O'Shea is the individual concerned, and all I ( and my sister) have had so far is promises to sort out etc etc. I will never deal with them again: I assume all they are interested in is the large estates which generate nice fees for them, and a little issue like this is just an irritation: so fob the client off for as long as possible and hope they will go away....it's insulting!!
0 replies
104 months ago
Dishonest Company
I cancelled my account with them more than a year ago because of poor service. Suddenly on 6 September they started debiting my bank account again: first with R 50.00, second with R 25.00 and third with R 125.00. These different amounts show deliberate intent to commit fraud. They have ducked and dived my phone calls and emails: they are clearly dishonest: do not go near them!!
0 replies
121 months ago
Avoid at all costs
<p>On 5 August last year I sent the following email to these guys: <span style="color: #000000; font-family: Arial, sans-serif; font-size: 13px;">Good day</span></p> <p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 13px; font-family: Arial, sans-serif; color: #000000;"> </p> <p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 13px; font-family: Arial, sans-serif; color: #000000;">"You installed a wooden deck at our premises in November 2011: we paid you R 66 716.82. We have followed the maintenance programme rigorously: oiling it regularly etc. It is now warping very badly and looks as if some of the supporting beams must be collapsing. Could you please come and check it out and advise?" No response. I phoned and was advised that they no longer do decking. When I challenged this, on the basis that the website still lists " decking" as a service, I was told: " Sorry sir, I was instructed to tell you this." Their website still lists decking as a service as at today i.e. 9 months' later! Clearly not prepared to deal with their own poor workmanship.</p> <p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 13px; font-family: Arial, sans-serif; color: #000000;"> </p>
0 replies
129 months ago
Do not Buy from Afrilec
I purchased a \ new"generator from Afrilec early this year. It was faulty from day one. They replaced it in July but the substitute machine had the identical issues: leaking badly from the radiator and leaking large amounts of oil. I subsequently established that both generators were in fact not new"
0 replies
131 months ago
After Sales Appalling: will never buy LG again
A few months ago I reported 2 faults with my LG fridge and asked for a technician to come around and fix it. I took the trouble of photographing the two problems and explaining the faults in a detailed email. The technician duly came around but had not been told what the problems were. He said he needed parts and would phone to arrange to come back. He has yet to phone ( some 2 and a half months later ), but I have phoned at least 8 times. Each time I get the stock response \ Has the technician not called you
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)