lauren A

Dissapointment in the Lanzerac Hotel and Spa

I booked a special birthday celebration for my fiance this weekend. I specifically asked the Hotel to give any suggestions as to how I can make this weekend special- they said that it was noted. We arrived at the Hotel and after an hour we received a knock on the door-we got delivered a cupcake to celebrate my fiance's 30th birthday.<br> Nevertheless- as we were walking back from our spa treatment, we saw that there was a wedding, right next to the room we are in. This was never mentioned to me and at 2am, I am still awake, listening to the noise of the music and shouting of men. The least a 5 star Hotel, such as the Lanzerac could do was to make my fiance feel much more special- as I specifically requested and informed me that we will be sleeping in a room right next to a wedding. <br> Paying R5300 for this night was definitely not worth it and I am utterly dissapointed in this Hotel.