RHONDA N

Terrible Service

In September 2017, their driver fetched our Land rover from us from KSIA prior to us boarding for our holiday- he did a check in front of us and my husband signed it off. On return from our holiday I called the owner Ronnie Naidoo to ensure they will be awaiting us at KSIA as the weather was not great in DBN and we had to rush home to fetch our pet who was in petcare. Ronnie had totally forgot we were due back at the time, but he said he will make sure our vehicle was sent immediately. When we got into our vehicle, it was already late and raining heavily, so we drove off without checking it( A VERY BAD MISTAKE). my husband noticed almost immediately that the odometer had been zeroed. While I was fetching our pet in Toti, my husband got out and checked the van, and noticed marks, deep scratches, mud everywhere underneath the van, tools missing, including his 2 way radios missing etc. He called Ronnie immediately and Ronnie said they moved the tools to the front(we found the tools), but he had no idea about the rest of the issues as the van was parked the entire time. This was definitely a lie as these scratches were brand new and had mud on them. It is obvious they had used our land rover off road as all this will never happen on tar road. We had recent pictures taken of the van as it was to be sold and none of these pictures feature these marks. We gave Ronnie a chance to investigate and maybe even look at his cctv, in the hope that he is innocent and maybe his staff were the perpetrators. But due to his attitude about this, and the lies we uncovered, we are now led to believe Ronnie is the person who is a liar and knows what is happening at his business. The lies were - 1 - Extreme Park and fly states secure parking monitored by cctv. He admits he has no cameras anywhere when I queried about this. 2 - Secure? Hardly since it our vehicle was used and odometer zeroed - no need to zero an odometer if the van only did the +- 18km mileage to and from KSIA. 3 -They promise a wash and vacuum on return of the vehicle - this was not done as he says it was raining - what a laugh! in the messages, he even threatens me - a woman - after i posted this on Facebook saying I am destroying his business. Why would I do this if he did not keep to his end of the deal? Had I known this was how he does business, I would rather have parked at KSIA as we usually do. Our mistake was thinking this may be more convenient. If you have a great vehicle - 4x4/ fast car, etc..do not trust these guys with it, as they will use and abuse it - we have messages from people who know them in that area and they state these people drive these cars badly. NEVER EVER AGAIN WILL I TRUST THESE PEOPLE AND THE SAD PART IS HE STILL ADVERTISES ON DADDYS DEALS WHICH PEOPLE WILL UNKNOWLINGLY BUY THINKING THEY GOT A GREAT DEAL.